Chipotle Mexican Grill

3.3
971 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Southpark Meadows is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
9600 S Interstate 35, Austin, TX
78748, United States

Hours

Reviews

3.3
971 reviews
5 stars
392
4 stars
137
3 stars
93
2 stars
74
1 star
275

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported poor food quality, including dry, flavorless, and improperly cooked items.

Portion Sizes

Numerous reviews highlighted consistently small portion sizes, often described as skimpy or inadequate for the price.

Service Issues

Customers frequently mentioned rude or unhelpful staff, slow service, and a lack of accountability from management.

Cleanliness

Several reviews noted unsanitary conditions in the restaurant, including dirty countertops and a messy food preparation area.

Inconsistent Experience

While some customers had positive experiences with service and food, many others reported significant inconsistencies in quality and service.
  • YS
    Yesterdae Sedwick
    2 days ago
    1.0
    I’m going to start off stating I love chipotle and normal eat at a chipotle establishment at least twice a week. Good food & fast. However my interactions with Jack today left me uneasy enough to want to leave a review. He is not very friendly nor helpful. My advice is if he doesn’t have the emotional intelligence, patience or energy to deal with people in a customer facing role, just don’t. Instead of enjoying my food in store, I write this from the car as he put such a bad taste in my mouth I just wanted to get far away from his energy as possible. On another note there was a second staff member working in the curbside/to go orders section who was extremely helpful and a true leader. She immediately noticed Jack tone and unwillingness to help and stepped up. Wasn’t able to grab her name but I visited around 2:30 on 2/10, if that helps track down the rep.
  • KB
    Kyle Bridges
    Jan 4, 2026
    2.0
    Probably the worst managed chipotle in Austin. Never have enough people on line, or they are standing around with not rush or agency to move the line.
  • II
    Izzy
    Dec 28, 2025
    1.0
    Horrible service, horrible food quality at this location & horrible portions. A skinny white man was the only one making the food, a customer in front of me ordered 2 bowls, while he was still working on those bowls he took my order & was rushing me asking what type of beans, meat & vegetables. I didn’t understand his rush because he was still working on the previous customer & there was no one behind me. After i told him what i wanted he made me the smallest bowl i’ve ever had. The last scoop of rice which wasn’t the full scoop, the last scoop of chicken which was small & super dry. The station was messy with vegetables & sauces falling in each others containers, it was gross. How disappointing because i each Chipotle often. Never returning to this location again.
  • MG
    Marlissa Gallardo
    Dec 21, 2025
    1.0
    FOOD POISONING……..Take my review down I’ll keep posting this location is nasty I got diagnosed with food poisoning after eating here do not risk it nasty place
  • GG
    go gi
    Dec 13, 2025
    5.0
    shoutout to the girl that filled up my burrito to the max! I hope both sides of ur pillow are cold 🤞🤞

Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Mexican Grill Southpark Meadows located?

It is located at 9600 S Interstate 35, Austin, TX 78748, south of the Best Buy in Travis sublocality.

What are the opening hours of Chipotle Southpark Meadows?

The restaurant is open daily from 10:45 AM to 11:00 PM.