Chipotle Mexican Grill

3.7
1251 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Scofield Farms is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1700 W Parmer Ln, Austin, TX
78727, United States

Hours

Reviews

3.7
1,251 reviews
5 stars
554
4 stars
277
3 stars
119
2 stars
58
1 star
243

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, impatience, and unprofessional behavior.

Portion Sizes

Many reviews highlighted inconsistent and small portion sizes, leading to dissatisfaction among customers.

Cleanliness

The restaurant was frequently noted as dirty, with unclean tables and food areas, impacting the overall dining experience.

Food Quality

Several customers expressed disappointment with the quality and freshness of the food, including undercooked rice and stale ingredients.

Management Issues

Reviews indicated a lack of effective management, with complaints about understaffing and poor handling of customer concerns.
  • BW
    Brandon Watkins
    3 days ago
    1.0
    Mad weak. I ordered via door dash and the portions were terrible. They gave the less food than a baby eats. Employees act like the portions come out of their paychecks
  • RF
    Rosy . F
    3 days ago
    1.0
    My partner and I have bought chipotle a couple of times at this location. There is always something bad about our food. Whether it’s minor things like the chips or guacamole not tasting fresh. I love chipotle but our food yesterday is unacceptable. The meat basically felt like rubber we were not able to chew it. We had big chunks of meat that were not cooked well. We both will not continue eating at this location.
  • VT
    Vinson Tan
    Dec 30, 2025
    1.0
    Disorganized. Need to work out their pick up process.
  • AM
    Ana Montero
    Dec 26, 2025
    1.0
    I paid for double protein and was given 3 pieces of steak. I’m highly disappointed with the portion size and when you attempt to rate your experience on their website the site crashes and directs you to their customer experience site and when you attempt to submit pictures for proof they don’t accept file sizes from an iPhone.
  • SM
    Shihabeldin mohamed
    Dec 8, 2025
    1.0
    The service today was disappointing. The girl who made my order treated me with impatience and pressure, rushing me for no reason. She also messed up my order, and because of that I ended up paying more than I intended. It’s surprising that Chipotle hires staff who behave this way. Please improve customer service.

Frequently Asked Questions About Chipotle Mexican Grill

What kind of food does Chipotle Mexican Grill at Scofield Farms offer?

Chipotle offers customizable Mexican dishes like burritos, bowls, quesadillas, tacos, and salads using responsibly sourced ingredients without artificial colors, flavors, or preservatives.

What are the opening hours of Chipotle Mexican Grill at 1700 W Parmer Ln?

The restaurant is open daily from 10:45 AM to 11:00 PM.