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Brand Certified

Chipotle Mexican Grill

3.8
(1097 reviews)

About

Fast Food RestaurantMexican Restaurant
Chipotle Mueller is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1201 Barbara Jordan Blvd, Austin, TX
78723, United States

Hours

Reviews

3.8
1,097 reviews
5 stars
514
4 stars
236
3 stars
101
2 stars
79
1 star
167

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous reviews highlighted rude staff, poor customer service, and unprofessional behavior from management.

Food Quality

Customers reported inconsistent food quality, including undercooked rice, spoiled ingredients, and overall dissatisfaction with taste.

Portion Sizes

Many customers complained about small portion sizes, feeling that they were not getting value for their money.

Cleanliness Concerns

Several reviews mentioned unsanitary conditions, including dirty prep areas and the presence of pests.

Mixed Experiences

While some customers had positive experiences with friendly staff and good portions, these were overshadowed by the negative feedback.
  • YM
    Yvette McCoy
    2 days ago
    1.0
    No consistency on the food preparation and the quality of the food was poor (all the lettuce was brown, the tea was spoiled and the chips were stale). The service was the worst we've experienced at a Chipotle, rude and talking to each other rather than listening to our order. Could not find a clean table to sit at so we ended up leaving with our food.
  • PE
    Perla Espinoza
    5 days ago
    1.0
    Terrible service and rude staff. Management is no better . It’s easy to see why this location has so many 1 star reviews.
  • YE
    Yamilet Espinoza
    5 days ago
    1.0
    Terrible service worst manager I have experienced in my life, I don't understand how they have a person like this working for customer service especially as a manager, there was a miscommunication with her employees that said they could give me and extra plate for my 2 orders of tacos and her employee plated it as two tacos per plate and they want to charge per taco excuse me, then when I tell her I ordered 2 orders shes start screaming at me leave in front of all the other customers in line what an embarrassment of establishment I would like to get contacted by corporate this is not the first time I experience issues with this manager then to top it of she send the security to tell me I can no longer shop there which wont be a problem I would never come back and give my service to and establishment like this. This was at 4:36pm Feb27
  • DB
    daniel brice
    Feb 18, 2026
    1.0
    Food was horrible. Ordered through door dash and they didn't put any salsa on my burrito or bowl. Food was shockingly bland. Ordered extra chicken and it didn't seem like it had any extra chicken at all. Ended up throwing my bowl away after two bites
  • RK
    Reyhan Kilic
    Feb 16, 2026
    1.0
    The employee there on 2/16/2026 working at the cold stand was so rude. They only gave me a normal protein amount when I asked for double. When I asked for more she I was getting charged and wouldn’t just give me a couple more pieces. The good was salty and they’re so stingy with the portions. To the employee, it’s not coming out of your paycheck but it’s coming out of my bank account. Her attitude ruined my meal.

Frequently Asked Questions About Chipotle Mexican Grill

What is the address of Chipotle Mexican Grill in Mueller, Austin?

Chipotle Mexican Grill is located at 1201 Barbara Jordan Blvd, next to Dell Children's Hospital, in Austin, TX 78723.

What are the opening hours of Chipotle Mexican Grill in Mueller?

The restaurant is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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