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Brand Certified

Chipotle Mexican Grill

4.0
(623 reviews)

Business Details

4400 N Lamar Blvd, Austin, TX
78756, United States
(512) 419-9898

About

Fast Food RestaurantMexican Restaurant
Chipotle 45th & Lamar is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
4400 N Lamar Blvd, Austin, TX
78756, United States

Hours

Reviews

4.0
623 reviews
5 stars
320
4 stars
147
3 stars
50
2 stars
18
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant decline in customer service quality, with many reviews highlighting rude and dismissive staff.

Portion Sizes

Numerous customers reported consistently small portion sizes, leading to dissatisfaction with the value for money.

Food Quality

There are mixed reviews on food quality, with some praising the taste while others reported issues like undercooked ingredients and poor preparation.

Cleanliness

Some customers noted cleanliness issues in the dining area and food prep areas, impacting their overall experience.
  • SF
    Shantel Flowers
    Feb 18, 2026
    5.0
    Amazing customer service
  • TM
    Tw Mobile
    Feb 5, 2026
    5.0
    The steak burrito was Delicious. And the service was Great.
  • DT
    Dao Tran
    Feb 4, 2026
    1.0
    I visited this location on 2/4 11am and unfortunately, my experience wasn’t great. The staff I interacted with came across as rushed and dismissive, which made the atmosphere feel unwelcoming. I’d hoped for a more attentive and friendly experience given the restaurant’s usual reputation.
  • SK
    Sunil Karia
    Jan 27, 2026
    1.0
    This used to be a good location. Now there are some new employees that provide poor service. Last time the chicken was not even edible (I thought it was one off day and didn’t leave a bad review) Today the brown rice was not cooked all the way. Literally crunchy! Very disappointed with how this store went from Great to BAD!
  • TY
    T Y
    Jan 21, 2026
    1.0
    5 stars, literally, thrown away by Manager. Came in and ordered a Single Chicken Crunchy Taco. Server was a very pleasent guy (A). At the end of the line, the Manager came up and proceeded to ring up the Single taco I ordered as a bowl.. because apparently the server was too generous with my taco toppings. She became hostile, when I told her I ordered a Taco, Not a bowl and proceeded to BLAME ME, as if I was the one who made it, and to either pay for a bowl or get nothing. No alternative offered. She would rather throw it away. Is this real life?

Brand Certified Facts from Chipotle Mexican Grill

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