Chipotle Mexican Grill

Reviews

• JB

  Johnathan Beach

  6 days ago
  1.0
  Looking at older reviews here as well and it’s clear that despite the BS responses that are all copy paste from the “owner” nothing changes here. Just left this location after an absolutely horrendous experience there. They had literally one employee running the entire line and register so each customer was taking 5-8 minutes per person and a line was building up. The line with all the containers of food was beyond a mess with ingredients mixing into other vats of ingredients and most of the containers were empty or close to empty as if they didn’t want to prep anymore food. I had a feeling looking at the state of the line with all the mess that there would be further problems and there were. After spending 30 dollars on two bowls we got home (we live less than 5 minutes down the road from this location) and the chicken in my barely filled bowl (literally the bowl was less than half full after all of the ingredients I requested to be put in it) the chicken was ice cold. Not like warm, not room temperature—ice. Cold. Literally felt like chicken flavored ice cubes. There was barely any rice in the bowl at all and it was inedible and most likely had been sitting out for several several hours looking at the state of that food line. It is not safe to eat as it was not within food temperature safety zones. Threw the food away and will literally never return to this location. I write this review not for the sake of hoping this location will get their act together, hire more people, and actually serve correct (consistent) proportions, that are safe to eat and not a health violation. If anything was going to change with this place it would’ve happened by now after the numerous 1 star reviews left by other people. But nothing has changed clearly. The poor mismanagement of this location will run this business into the ground and deservedly so. I write this review for prospective customers who will hopefully see my review amongst the other low ratings and avoid this place like the plague….unless ice cold, unsafe food, horribly inconsistent proportions, slow wait times, and poor management is your thing….if that is your thing you’ll be in heaven here.
• AR

  Aarti Rukari

  Dec 31, 2025
  1.0
  Don’t go to this Chipotle branch. The quantity of food given is so less. This is not acceptable. Very unfriendly service - the lady made us wait more than 5 minutes at the cash counter unnecessarily. I won’t be visiting this place again. In the prepackaged chips bag we literally got 5 tortillas chips .. such a shame
• AP

  Abigail Pachicano

  Dec 9, 2025
  1.0
  Manager has an attitude and rushed me while I was ordering. She was trying to be so quick she flung bean juice on everything, only gave me half a scoop of chicken and not full pieces (what I would describe as chicken crumbs and shreds) and when I asked for more she gave me 4 tiny pieces. Not even equaling to a full scoop. Her attitude alongside the poor customer service and poor portioning led me to just ask for a refund at that point. I would suggest driving a little further to the lakeline location or picking something else to eat all together. And mind you I’m pregnant and hungry so giving the food back should say a lot.
• CD

  Chris Duncan

  Dec 7, 2025
  5.0
  Good food.
• QH

  Qian He

  Dec 7, 2025
  2.0
  Food size is small. They put an empty drink cup in a sealed package hoping I will fill the drink myself without telling me. I didn’t. So I paid for an empty cup and even tipped them for make that package in a non-busy hour. Great way to keep clients.

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