Chipotle Mexican Grill

3.5
814 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Millwood is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
6301 W Parmer Ln, Austin, TX
78729, United States

Hours

Reviews

3.5
814 reviews
5 stars
317
4 stars
177
3 stars
79
2 stars
67
1 star
174

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional service, with many experiences highlighting a lack of attentiveness and care from staff.

Food Quality

The food quality was inconsistent, with complaints about cold, undercooked, or improperly prepared items, as well as issues with portion sizes.

Cleanliness

Multiple reviews pointed out unsanitary conditions in the restaurant, including dirty tables and food handling practices.

Staffing Issues

The location is often described as understaffed, leading to slow service and long wait times, particularly during busy hours.

Inventory Management

Customers expressed frustration over the restaurant frequently running out of key ingredients, impacting their ability to order desired items.
  • UP
    urvish patel
    Oct 3, 2025
    3.0
    They make good bowls most of the days, but the chips are worse always. I just had chips from out of state chipotle and it was best as it is advertised. But here it’s always too much burned up not even a hint of lime and taste like cardboard. Also many times they are out of something even in evening at 6
  • DM
    Diana Muturia
    Sep 20, 2025
    1.0
    I rarely write bad reviews, but my recent experiences at this location have been so consistently disappointing that I felt the need to share. I'm not sure if another one-star review will make a difference, given the long list of similar complaints, but as a frequent customer here's what I've encountered: It seems like only a handful of newer employees genuinely care about the customers. The difference between them and the rest of the staff is night and day. I've had multiple encounters with rude and unprofessional service: - I asked for a smaller portion of corn, and the server not only plopped a massive scoop into my bowl but then passive-aggressively said, "Sorry. Anything else?" I was so taken aback I had to ask her to repeat herself. - Another employee threw my receipt into the bag and walked away without even handing me my food. - I was once served a smaller portion because an employee assumed I wouldn't want more food just because I am a woman. - On a separate occasion, an employee handled my food with bare hands. Beyond the poor service, the food is often cold, and the utensil station is almost always dirty. I understand the challenges of working in a busy, understaffed restaurant, especially one like this. However, how much longer are customers expected to tolerate such consistently bad service for an overpriced bowl of rice and beans? At this point, I only come here because it's the closest option to grab a quick lunch and get back to work. But every time I walk through the door, I find myself holding my breath, wondering which employee's bad attitude I'll have to face.
  • BT
    B Trzeey
    Sep 20, 2025
    4.0
    Yum yum
  • AM
    Aditi Mane
    Sep 17, 2025
    1.0
    The employees here were extremely rude. They just threw the items into the taco without any care. When we couldn’t understand what one of them was saying, they started laughing at us, very unprofessional and disrespectful. On top of that, it takes forever for them to prepare even a single order. The food itself tastes fine, but the way it was served, in lumps tossed onto the taco made it hard to eat and completely ruined the experience. If you want to spend your money and get insulted at the same time, this is the place to go.
  • RG
    Renita Garrett
    Sep 2, 2025
    5.0
    They gave me extra and they were nice about it! Lol! Great vibe and hard workers! Thanks for all you guys do!!

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Millwood serve?

Chipotle Millwood offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads using responsibly sourced real ingredients.

What are the operating hours for Chipotle Mexican Grill at 6301 W Parmer Ln?

Chipotle Millwood is open daily from 10:45 AM to 11:00 PM.