Many customers praised the friendly and attentive service from staff members like Jason, Victoria, and Pepino, highlighting their helpfulness and positive energy.
Food Quality
The food received positive feedback for being fresh, flavorful, and customizable, although there were some complaints about unsanitary conditions and incorrect orders.
Cleanliness
Several reviews noted issues with cleanliness, including dirty tables and unsanitary food handling practices, which detracted from the overall experience.
Mixed Experiences
While many customers had great experiences, some reported poor service and food handling, indicating inconsistency in performance.
LN
Lilly N
3 days ago
1.0
SO NASTY!!! I was eating my food when I suddenly found a HUGE bug. I wanted to throw up. My brother & I got a refund thankfully but the employee didn’t seem too sorry about it, she didn’t really look at my receipt to see what I got so she just refunded the bowl and when I told her I wanted a refund on the pita chips too and for my brothers bowl there was a hint of annoyance from the employee. Overall I’m never coming to cava again because of this. So gross and disgusting.
EG
Emily Green
4 days ago
5.0
Excellent service and great food.
Jason was phenomenal and deserves a raise.
Thank you for your kindness Jason, may the Lord continue to bless you.
BB
BotBoiloil
Feb 19, 2026
5.0
everything was absolutely amazing! Sebastian was so kind and gave me a free bag of pita chips with my meal! Would reccoment!!!
BH
Briana Houston
Feb 10, 2026
5.0
My husband and I tried Cava at the Domain location in Austin for the very first time and were treated with outstanding customer service. Nelson, walked us through the process with understanding and was polite about doing so. We will be back- cause the food is top tier!
LR
Lauren Rouwet
Jan 31, 2026
4.0
I had such a great experience with CAVA! From the moment I walked in, the atmosphere felt vibrant and welcoming, and the staff were genuinely friendly and attentive. The best part was definitely the food — everything tasted so fresh, flavorful, and satisfying. I loved how easy it was to customize my meal with fresh greens, hearty grains, and delicious proteins, letting me build something that felt perfect for my tastes and appetite. The variety of toppings, sauces, and dips (especially their hummus and harissa) took everything to the next level, and even the drinks were refreshing and unique. Whether I’m grabbing a quick lunch or a casual dinner, CAVA is my go-to spot for healthy, bold Mediterranean food that never disappoints. Highly recommended!