Customers consistently praised the food as delicious, fresh, and a healthy alternative to other fast food options.
Customer Service
Many reviews highlighted exceptional customer service, with specific employees like Eva, Jalyssa, and Nellie receiving frequent commendations for their friendliness and helpfulness.
Cleanliness Issues
Several customers noted that the tables were often dirty, which detracted from their overall experience.
Order Accuracy
There were complaints about incorrect orders and missing items, with some customers expressing dissatisfaction with the portion sizes.
Pricing Concerns
Some customers felt that the prices were high for the portion sizes, leading to mixed feelings about value for money.
PB
Parker Jean Del Balso
6 days ago
1.0
My food was moldy... pretty gross which is sad cause I actually really like Cava usually.
JW
Joanna Walker
Nov 12, 2025
1.0
My Delivery Experience with Cava and DoorDashOrdered five meals and four drinks through the Cava app, only to receive two kids' meals and no drinks from DoorDash, an hour and a half late. When I asked the DoorDash driver for help, they refused responsibility and told me to contact the restaurant. Contacting Cava directly yielded no solution—my full order was still at the restaurant hours past delivery, uncollected, with photo proof. Neither company would take ownership or make things right, leaving me frustrated and out of pocket.Both companies deflected blame instead of addressing the issue, and customer support offered no meaningful resolution. The lack of responsiveness and accountability was extremely disappointing. Based on this experience, I cannot recommend ordering from either Cava or using DoorDash for delivery, especially when problems occur and no one wants to help resolve them
MM
Majo
Nov 6, 2025
5.0
Cava is one of my favorite places to eat in campus, service is amazing also. Vanessa was super nice!
CA
Christina Avila
Nov 4, 2025
1.0
came here to get some to-go dinner with my husband. i told the girl whom i ordered with if they could please remove the pickles and pickled onions from my pita. as we were waiting by the checkout, i noticed that one of the girls working on the assembly line added the pickles and pickled onions. i quickly went in and asked if they could please remove them. she looked at me as if she saw a ghost or something, quite angry as well. i told her that i had mentioned it to the other girl. no response, just a blank face and weird look towards me. when she gave me my pita, i said thank you but she was clearly pissed off lol. can she learn how to do customer service??
HT
Holden T
Oct 31, 2025
5.0
Victoria and Shayla are amazing employees and made sure I got my wrap perfect and asked if I wanted a side and even asked how my day was going! Amazing service will return