There’s a Buffalo Wild Wings near you at 13000 North IH 35, Austin, TX. We’re your local sports bar and restaurant serving award-winning Buffalo, boneless, and bone-in chicken wings with 26 signature sauces and dry rubs. Enjoy burgers, wraps, sandwiches, and shareables perfect for lunch, dinner, late-night bites, or game day. Order dine-in, takeout, curbside pickup, or delivery. Catering available for parties, corporate events, and celebrations. Stop by with family, friends, or co-workers to catch live sports on our many big screens, enjoy happy hour specials, or grab a cold beer with your wings.
Numerous reviews highlighted consistently poor service, including long wait times, inattentive staff, and rude behavior from servers.
Food Quality
While some customers enjoyed the food, many reported issues with cold or poorly prepared dishes, as well as incorrect orders.
Staffing Problems
Several reviews mentioned the restaurant being understaffed, which contributed to slow service and overall dissatisfaction.
Cleanliness Concerns
Multiple customers noted unpleasant odors and unsanitary conditions within the restaurant, affecting their dining experience.
Mixed Experiences
Despite the negative feedback, a few customers praised specific staff members for their excellent service, indicating that experiences can vary significantly.
EM
Evelyn Morin
2 days ago
1.0
Worst service, They take forever to come to you as well of you order on the phone or online ahours in advance they wont have it ready this is the worse place
RG
Renita Garrett
Feb 9, 2026
5.0
About last night’s Super Bowl experience at Buffalo Wild Wings!!!! Before I forget, I want to say thank you to all of the staff of BWW!
I knew it would be busy, but that place was PACKED!! Line OUT OF THE DOOR, and with so many orders and chaos, the staff remained calm, got food out, GOT MY ORDER RIGHT THE FIRST TIME, and worked well under pressure!
I came in right at Halftime! I “excuse me” my way through the line to head to the bar. Of course there were no seats. There was a station to the left of me, I stood there and watched as everyone came together and was singing the lyrics, pure joy on their faces, we all being one, jumping, dancing, screaming in pure joy!!!! I finally got a seat and saw immediately that the bartender needed a break but she wasn’t going to get one doing the game! I tried to lighten her load by asking if I could write my order down, instead of screaming at her over a very crowded crowd. Lol!
She was very kind and patient, even with all of the orders, like this beautiful woman was the definition of PROFESSIONAL!!! I was so impressed! I had to let her know that if no one saw her tonight, I DID. I wrote my order down and said “Thank you for all you do!!” We really do appreciate you! She came over and said, with such a light in her eyes, “Thank you! I needed that!!
The team worked well together and I she got my order done correctly the first time!!! Most times I have to send it back to cook harder! Nope! Perfect!! Shoutout to the chef/cook. You did that!!!!!!!!!!!!!! I’m a forever customer!!! F 🧊!!! 😘
LV
Lipee Vora
Feb 8, 2026
1.0
I tried ordering food through Uber Eats and for over an hour I was seeing “preparing order” and never got my food. Spent $70 for 2 people and literally never got my food!
AU
A Goggle User
Jan 21, 2026
1.0
I’ve visited this Buffalo Wild Wings location multiple times, and unfortunately the service is consistently disappointing. The wait times are extremely long, even when the restaurant does not appear to be very busy. Once seated, staff rarely checks on our table, and basic service such as refills or follow-ups often has to be requested multiple times.
The location always appears to be severely understaffed, which directly affects the overall experience. On one occasion, the service was so poor that we ultimately had to walk out without being served. While I understand that staffing challenges exist, this has become a recurring issue rather than a one-time situation.
Management should seriously consider hiring more staff or offering better pay and training if retention is the problem. Poor service leads to lost customers, and that seems to be what is happening here. I hope improvements are made, as this location has potential but consistently falls short.
JE
Joel Espinoza
Jan 18, 2026
1.0
We were there on January 17th. We had a horrible experience. Myself and 4 of my friends got there at 7:15pm, sat down at a table by the bar and ordered some appetizers and drinks.
30 minutes go by and we finally get our drinks. Another 30 minutes go by and we finally get our appetizers and they are very very cold. An hour for drinks and cold appetizers is wild. We ordered our meals and all in all waited 1 1/2 hours and still didn't have our food.
Finally we asked to speak to the manager who was standing about 10 feet away and they said if we wanted to talk to her it would be 20 minutes. When we asked for our check because we were obviously unsatisfied, the waitress goes to talk to the manager and then started actively ignoring us when we tried to grab her attention. We waited another 10 minutes and the manager finally came to give us our check, but first told us our food was being actively being made to try and get us to stay. We declined to stay and paid what we owed.
This was the worst customer service experience at any Buffalo Wild Wings ever. If you like waiting 2 hours for your food then I guess this is the place for you.
Note: While we were there we saw a lot of other customers visibly upset. A lot of tables ordered and waited for a very long time for their orders.