Numerous customers reported poor service, including long wait times, inattentive staff, and rude behavior from servers.
Food Quality
Feedback on food quality was mixed, with some customers enjoying the wings while others complained about cold or poorly prepared items.
Management Concerns
Several reviews highlighted issues with management, including unprofessional behavior and failure to address customer complaints effectively.
Positive Staff Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service, particularly mentioning bartenders like Alissa and Nicole.
Cleanliness Problems
Multiple reviews noted unsanitary conditions in the restaurant, including unpleasant odors and dirty restrooms.
MM
Mehreen Maknojia
Jan 4, 2026
1.0
Visited with my family and had a terrible experience. The restaurant smelled strongly, and when we asked about it, staff told us it was coming from a restroom drain that hasn’t been fixed for two months. We asked to move away from the restroom, but were told that section was closed and no accommodation was offered.
Instead, the server informed us that a 15% gratuity would be automatically added because our party was over six and said if we weren’t comfortable, we could leave. We were never offered drinks, and when we asked for water, the server ignored us and continued chatting and laughing with someone else.
We decided to leave due to the smell and unprofessional behavior. As we were leaving upset, a comment made out of frustration was met with the staff member replying “Perfect!” Extremely rude.
Unwelcoming staff, poor hygiene, and zero customer service. Would not recommend.
JM
javed maknojia
Jan 3, 2026
1.0
The staff lead didn't know how to accommodate customers when the store was smelling like sewer line. All she was caring about was 15% tip and not even bother to ask us water and chatting & laughing with other employees for few minutes rather than come and take the order. We informed her we leaving because of the service and she said "it is is even better"
ML
Miss Liz
Dec 16, 2025
5.0
Alex was great!! Although the restaurant was busy he made time to attend to our needs and was polite and fast! Thank you Alex for the excellent service and hospitality!!
JC
Joseph Cheav
Dec 7, 2025
3.0
Moved to the neighborhood a few months ago and started trying out this location because it’s across the street from me.
It’s okaaay lol
Quality of food and drinks have been just as good as any other B-Dubs location, but service is pretty slow and unenthusiastic. They also randomly change the game on the TV when you’re watching what is currently on there. Almost seems like they have favorite customers that will come in and just take over. A little annoying, but I can’t say I was treated rudely or my food was bad. Just sort of a boring and slow service location.
Honest review: 3 out of 5 stars
ET
Eric Tweedt
Dec 3, 2025
1.0
A server named Zoe was extremely passive aggressive towards my table, wished us a bad night, and even cursed at us before we left. We asked if she had a manager that would talk to us about the problem but she refused and we decided to leave rather than press the issue. After a phone call to the manager, my buddy said there had apparently been a misunderstanding about a note he wrote to his girlfriend with an inside joke on it, that a bartender had found weeks prior.
Either way, I can't get over just how poorly my whole table was treated. I initially thought she was making an awkward attempt at humor, but it clearly was not. I've always tipped well and been polite to the staff here, and expected the same in return.
Probably gonna find a different spot to frequent, which is a shame, because the food at this location is typically pretty good.
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings in Austin serve?
Buffalo Wild Wings in Austin serves award-winning Buffalo, New York-style wings with 26 sauce and seasoning options.
What are the opening hours of Buffalo Wild Wings at 13000 North IH 35 in Austin?
The restaurant is open Monday to Wednesday and Sunday from 11:00 AM to midnight, and Thursday to Saturday from 11:00 AM to 2:00 AM.
Where is Buffalo Wild Wings located in Austin?
Buffalo Wild Wings is located at 13000 North IH 35, Austin, TX 78753, USA.
How can I contact Buffalo Wild Wings in Austin?
You can contact them by phone at +1 512-339-0772.
Does Buffalo Wild Wings offer takeout or just dine-in?
Buffalo Wild Wings functions as a restaurant, sports bar, and takeout restaurant, offering multiple dining options.
What are some nearby restaurants to Buffalo Wild Wings in Austin?
Nearby restaurants include Thai Thai Cuisine, Chang Thai, NG Cafe, Red Robin, Los Chilakillers, Sarpinos Pizza, Cold Stone Creamery, Bombay Express, Market Street Pizza, French Quarter Grille, and Cyclo Vietnamese & Chinese.
Are there any nearby driving schools close to Buffalo Wild Wings in Austin?
Yes, nearby driving schools include Get Drivers Ed and Travis Driving School.
What nearby retail stores might I visit when going to Buffalo Wild Wings?
Nearby retail stores include GameStop, Lowe's Home Improvement, Discount Tire® Store, AT&T, Happy Clouds Smoke Shop, and Discount Wireless Plus Repair.
Is there a bank near Buffalo Wild Wings in Austin?
Yes, Wells Fargo Bank is located nearby, offering banking and ATM services.
Can I find beauty and wellness services near Buffalo Wild Wings in Austin?
Yes, nearby you can find Great Clips for haircuts and Xin Foot Spa for massage and reflexology services.