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Basil Thai

4.2
(599 reviews)

Business Details

2501 West Parmer Lane, Austin, TX
78727, United States
(512) 599-5372
https://basilthaiatx.com

About

Thai Restaurant
Where Traditional Thai Food Meets Asian Fusion Delights. Discover Basil Thai, a cozy Asian fusion restaurant located in the heart of Austin. Our aim is simple: to combine the best of traditional Thai cuisine with the delightful flavors of Asian hot pot and noodle soup.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

Basil Thai
2501 West Parmer Lane, Austin, TX
78727, United States

Hours

Reviews

4.2
599 reviews
5 stars
388
4 stars
81
3 stars
42
2 stars
27
1 star
61

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers praised the food quality, particularly the hot pot and curry dishes, but there were complaints about inconsistency, excessive oil, and bland flavors in some items.

Service

Service received mixed reviews; while some found it friendly and attentive, others reported slow service and issues with the ordering system.

Portion Sizes

Many customers appreciated the generous portion sizes, although some noted a decline in portion sizes over time.

Atmosphere

The restaurant's atmosphere was described as casual and relaxed, but some found it lacking in ambiance.

Pricing

Several reviews mentioned that the prices were high for the quality of food received, leading to dissatisfaction among some customers.
  • AD
    Amber Dupree
    Feb 16, 2026
    1.0
    So this year I am writing reviews!! Food is way too expensive to not get what you paid for! I ordered for pick up, the sweet-and-sour fried chicken for $17 and it was absolutely disgusting. There was no batter on it whatsoever nor was there any sauce. It looked nothing like the picture in addition to that I bought an order of the dry noodles and boy was they dry and way too spicy when I asked for mild spice. I also bought the Thai rolls, they were fine. $50 paid! My husband and my son said it was terrible so it sat in the refrigerator. I am highly disappointed!!!
  • ER
    Elias Rahim
    Feb 14, 2026
    2.0
    Do NOT get the meat lovers dry pot I promise you. Our water literally tastes like salt water now because it is so salty. It has no flavor. Just salt, oil, and meats. We took 2 bites and asked if we could trade but they wouldnt let us trade and just offered to bring rice. If you dare to brave this feat, just make sure you get rice. Jesus christ.
  • LW
    Lauren Wilson
    Feb 10, 2026
    5.0
    Been going here for 5 years and the quality has never wavered just gotten better. The lady at the front is so kind and welcoming it feels like visiting family. Please do yourself and your family a service and dine here. The dry pot, Thai fried rice, and spicy Szechuan ramen are our favorites so would recommend all of those. Spacious and calming environment even when busy and you never feel like they aren't paying attention to you. You do have to scan a QR code and order with their online ordering platform which makes it easy to track what you've ordered and the price and it doesn't take away from the experience at all just makes it easier. Thank you to everyone that works here for making basil thai such a wonderful experience
  • SP
    S P
    Feb 7, 2026
    2.0
    Food was average (my drunken noodle was too sweet), service was non existent. But the main reason that I won't go back is the ordering system (scan and order in an app) is unnecessarily complex. One just wants to come to a restaurant to eat, not to spend time to figure out how to order separately and worry if you would end up having to divide payment later. Even worse, it requires a phone number. No way I am giving my phone number to eat at a restaurant. Phone numbers are valuable data points for marketing and much more. Not coming back.
  • KH
    Kaitlyn Holliday
    Jan 31, 2026
    5.0
    Great food, everything my boyfriend and I got was amazing! I loved the chill atmosphere, it made for a super relaxing, and yummy dinner!

Frequently Asked Questions About Basil Thai

What are the opening hours for Basil Thai?

Basil Thai is open Monday, Wednesday, Thursday from 11:00 AM to 4:00 PM and 5:30 PM to 9:00 PM; Friday from 11:00 AM to 4:00 PM and 5:30 PM to 9:30 PM; Saturday from 11:00 AM to 9:30 PM; Sunday from 12:00 PM to 8:30 PM. The restaurant is closed on Tuesdays.

Does Basil Thai offer delivery and pickup services?

Yes, Basil Thai offers both in-store pickup and delivery services.

Brand Certified Facts from Basil Thai

Basil Thai partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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