Basil Thai

4.2
590 reviews

About

Thai Restaurant
Where Traditional Thai Food Meets Asian Fusion Delights. Discover Basil Thai, a cozy Asian fusion restaurant located in the heart of Austin. Our aim is simple: to combine the best of traditional Thai cuisine with the delightful flavors of Asian hot pot and noodle soup.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

Basil Thai
2501 West Parmer Lane, Austin, TX
78727, United States

Hours

Reviews

4.2
590 reviews
5 stars
383
4 stars
80
3 stars
42
2 stars
25
1 star
60

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some dishes praised while others criticized for being bland or overly oily.

Service

Service is generally friendly but inconsistent, with some customers noting slow service and issues with order accuracy.

Customization

Customers appreciate the ability to customize their hot pots and soups, which adds to the dining experience.

Pricing

Many customers feel the prices are high for the quality and portion sizes, leading to disappointment.

Cleanliness

The restaurant is noted for its cleanliness, although some reviews mention concerns about food handling.
  • KH
    Kelly H
    Dec 30, 2025
    5.0
    Always delicious, especially on a lovely cold overcast day! I get the make-your-own noodle soup bowl with Thai red curry, udon, chicken, and various veggies, and it always hits the spot (I realize this is an odd combo but hey, they let you do what you want, so why not). One of the few places in town that will let you customize your hot pot/soups like this, and I appreciate that they come in single (but large) servings so you and your friends can get different flavors. IMO most of the trendy hot pot places in town are crazy overpriced and the broth is not that good, but Basil Thai has fantastic broth AND reasonable prices. I believe that the owner is usually the one waiting on tables as I always see her here. She is very conscientious and clearly cares if her customers are having a good experience. Only thing I will mention is that they do love to serve the soups at a nuclear temperature, so the first bite is going to numb your tongue if you're not paying attention! (kinda like this anyways, I hate getting served lukewarm soup)
  • NM
    Nate Moses
    Dec 24, 2025
    5.0
    Love the dry hot pot and wings. Owners always seem in a rush, but it doesnt stop me from coming back.
  • YW
    You Wish
    Dec 15, 2025
    2.0
    Food is GREAT! HOWEVER.... The last 2 times I visited I got a bad stomach ache from all the oil they put in the food. Excessive amounts of oil which isn't needed for cooking. Also the food portions have gone down. Giving small amounts of food for the same price is ridiculous. Sooo sad this used to be our favorite spot to eat. We also sent some friends there to eat and the portions were so small. Very disappointed has the food used to be amazing...It's really clean in there. And the workers are very friendly. If they worked on putting less oil in the food and giving better portion sizes.I think their business would grow
  • TD
    Tri Dinh
    Dec 14, 2025
    5.0
    I recently built my own hotpot with the tom yum soup base and beef, and it absolutely hit the spot. The tom yum broth was the star of the meal—fragrant, tangy, and perfectly balanced with that signature combination of sour, spicy, and savory flavors. It had a refreshing citrusy note from the lemongrass and lime, with just enough heat to keep things exciting without overwhelming the palate. The beef was tender and cooked nicely in the broth, soaking up all those vibrant flavors and adding a satisfying richness to the hotpot. One of the best parts of the experience was being able to customize everything to my liking. The ingredients were fresh, portions were generous, and the hotpot arrived piping hot, making it both comforting and fun to eat. It’s the kind of meal that feels cozy but still full of punchy flavor. The restaurant itself has a relaxed, casual atmosphere, and service was friendly and attentive.
  • JA
    Javed Anwar
    Dec 5, 2025
    3.0
    I picked up HP2 Lemon Grass Tom Yum Seafood and it tasted ok, but there were 3 or 4 clams that had not opened so we had to throw those out. The restaurant should have checked that they were boxing up the dish with open clams to make sure they were good. Got E2 Green Curry with chicken and it was pretty bland. Got E6 Ka-prow Hot Basil with chicken and I had asked for it to be spicy and it was not at all spicy, but it tasted ok. Also got R 1 Drunken Noodle with beef and this was good, but again no spice to speak of even though the menu indicates it would have some spice level. All in all ok, but nothing that would want me to go back after this first visit.

Frequently Asked Questions About Basil Thai

What are the opening hours for Basil Thai?

Basil Thai is open Monday, Wednesday, Thursday from 11:00 AM to 4:00 PM and 5:30 PM to 9:00 PM; Friday from 11:00 AM to 4:00 PM and 5:30 PM to 9:30 PM; Saturday from 11:00 AM to 9:30 PM; Sunday from 12:00 PM to 8:30 PM. The restaurant is closed on Tuesdays.

Does Basil Thai offer delivery and pickup services?

Yes, Basil Thai offers both in-store pickup and delivery services.