AAA Food Equipment Co of Austin

Reviews

• PW

  Paula Waak

  Jul 17, 2024
  5.0
  We've been doing business with them for 10 years, excellent customer service. James is great to work with.
• AG

  annemarie galie

  Aug 20, 2022
  1.0
  Very bad experience with this company. Upon starting a new small business, we went to this company to try and get some equipment at a decent price. We bought a mini fridge and a counter top warmer, but both had issues that required attention prior to us even bringing them home. We paid 350 on for the warmer and 300 on the fridge. The warmer needed glass doors. After a week we were told we could come get the warmer, but fridge was not ready. Called and spoke to the owner James to see if the fridge was ready and he voiced his displeasure that we had been sold the fridge for 300. He thought that was less than he could have gotten. He was obviously annoyed. Low and behold after another week, we were told the fridge couldn't be fixed and we would have to get refund. Seemed to me James wanted to put it back on the market for more. Doesn’t end there... when we were finally ready to open 3 months later and got ready to use the warmer, the glass shattered. I called James and explained this and to my shock, he accused me of breaking it!!! Why would I sabotage my own opening? I was very upset and disgusted. When we did bring it back turns out it doesn't even work anyway because it has an electral problem as well. The mechanic even said "oh, the one with the messed up power botton?" They REFUSE to refund us. We don't want the warmer. But they "FIXED" it and said they will only give $75 for it if we don't want to take it back. Its BROKE! we had to buy a new one. We lost 350 on something that never worked. Poor customer service. Poor ethics, don't trust these people.
• P4

  P. S. 4

  Sep 11, 2017
  5.0
  Went here because I thought AAA meant they fixed cars Ended up buy cotton candy machine as a present 10/10 will come on purpose next times :]
• SM

  Sandra Marmolejo

  Nov 27, 2015
  5.0
  I bought some used stools from this company and they were very helpful and friendly. They helped to load up and tie down all our stools. I am very satisfied with my stools as they were in excellent condition. Thanks!!