At Papa Johns Pizza in Aubrey, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Aubrey pizza for any occasion. Call us for pizza delivery in Aubrey or stop by 26615 HIGHWAY 380 E for carryout to order the best pizza in Aubrey, along with breadsticks, wings, and more!
Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.
Order Accuracy
Many customers reported consistent issues with incorrect orders and missing items, leading to dissatisfaction.
Food Quality
Several reviews mentioned problems with food quality, including undercooked pizzas and hygiene concerns.
Delivery Issues
Customers frequently experienced delays in delivery, with some orders taking over two hours to arrive.
Mixed Experiences
While some customers praised the food and service, many others expressed frustration, indicating a lack of consistency in performance.
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Louie Gallardo
Dec 5, 2025
1.0
A Friendly Warning!
What we are all omitting here is an alternative. I will do that at the end. Also I would like to add that the point of my review is to warn you of a potential bad experience.
We live in Providence Village we have ordered from this particular papa johns several times. Without fail the order everytime is wrong. Somethings can be over looked, getting the x cheese wrong or omitting the spinich occasionally. Tonight however after spending 50.00 bucks and as usual not getting what i ordered. I called to complain. I began the call with" with whom do i have the pleasure of speaking "? After a long pause by who was no doubt a young female I realized that the greeting was way over her head. From there i complimented her on the usual sevice of them typicly getting my order wrong. Sarcasm not being her 1st or 5th language she abruptly hung up on me. I very much hope this saves you the reader some grief or at the very least some indigestion. Order from here at your own risk.
May i suggest Luigis in Krugerville. Hope you find the long winded rant helpful.
AA
Alan
Nov 27, 2025
1.0
I bought a large pizza. I asked for some Parmesan they gave me two packets. I stated this is a large pizza can I have a couple extra more packets they told me no they're only two per order.I told him if they ever wanted to see me in here again they should give me an extra few packets they refused therefore I will never be going back to this place. When a pack of cheese is more important than a customer there's a problem lousy customersservice
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Ilse Gutierrez
Nov 10, 2025
1.0
Dont order from this place lacks customer service,
Gave this place a second chance and found a hair in my food. Disgusting! Called and the manager didnt really care, didnt apologize or anything, just said okay i started a refund for you! Never again will i return.
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J 777
Nov 2, 2025
1.0
This place doesn't take gift cards online. Going back to pizza hut or dominos.
LF
Leeza Fedosova
Sep 13, 2025
4.0
People hate on these big pizza chains all the time but we really liked our order today. Of course there is more authentic options around but we had a coupon for Papa Johns and decided to get delivery. Our cheese pizza and meat lovers were loaded UP. Lots of toppings and the cheese was thick. Whoever made these pizzas did a great job, thank you!