At Papa Johns Pizza in Aubrey, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Aubrey pizza for any occasion. Call us for pizza delivery in Aubrey or stop by 26615 HIGHWAY 380 E for carryout to order the best pizza in Aubrey, along with breadsticks, wings, and more!
Numerous reviews highlighted poor customer service, including long wait times, incorrect orders, and unhelpful staff.
Delivery Issues
Many customers reported significant delays in delivery times, with some orders taking over two hours to arrive.
Food Quality
Several reviews mentioned issues with food quality, including undercooked pizzas, incorrect orders, and complaints about excessive grease.
Management Problems
Customers expressed concerns about management and staff training, indicating a lack of oversight and poor handling of customer complaints.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and expressed satisfaction with the food quality on certain occasions.
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Ilse Gutierrez
Nov 10, 2025
1.0
Dont order from this place lacks customer service
J7
J 777
Nov 2, 2025
1.0
This place doesn't take gift cards online. Going back to pizza hut or dominos.
MF
Mitch Felderhoff
Sep 14, 2025
1.0
Terrible customer service
LF
Leeza Fedosova
Sep 13, 2025
4.0
People hate on these big pizza chains all the time but we really liked our order today. Of course there is more authentic options around but we had a coupon for Papa Johns and decided to get delivery. Our cheese pizza and meat lovers were loaded UP. Lots of toppings and the cheese was thick. Whoever made these pizzas did a great job, thank you!
SN
Shirrita N
Aug 19, 2025
5.0
I like this Papa John’s location and order here often and haven’t had any issues. The delivery service is always fast and the pickup is always easy and the staff I have interacted with are generally friendly.