Find your nearby Pizza Hut Express® at 6931 FM 1960 Road East in Atascocita, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
This has to be the WORST Pizza Hut in operation. They were bombarded with the $2 Tuesday special and did not have the staff to accommodate the orders. They were giving out the wrong pizzas 🍕 hoping customers wouldn’t notice. I literally sat in the parking lot waiting for over 30 minutes for 4 personal pan pizzas only to get 4 cold personal pan pizzas that had clearly been baked long before my order was placed. The fact that the GM - Sam was not present to oversee the operation and left her Asst. Mgr TJ to deal with the high volume of orders, who clearly was not prepared and the staff didn’t make issues being raised any better. TJ had no sense of urgency and a huge lack of concern when it comes to customer service… but that’s understandable seeings her GM lacks Customer service so that would explain the quality of employees in this store. When I asked for a refund I was immediately told they don’t do refunds - and pointed to the 800 number taped to the wall. I asked to speak to a manager only to be greeted with “WE DON’T DO REFUNDS” and my response was excuse me… she RUDELY REPEATED HERSELF AND AGAIN SAID “WE DON’T DO REFUNDS!!!” And I told her not only did I wait in excess of almost an hour only to get the wrong ice cold order. Sam then told me to exit her store! Which I must add displays beyond the absolute worst level of Customer Service. Sam clearly isn’t concerned with the number of complaints “HER STORE” has received but it’s clear that she’s 80% of the problem. I have filed a complaint with Pizza Hut and will stand on this matter until a resolution is reached. It’s really said that this stores leadership has clearly failed the staff at this location.