Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Food quality is inconsistent, with reports of cold, poorly made, and incorrect orders.
Customer Service
Customer service is frequently criticized for being rude, dismissive, and unhelpful.
Cleanliness
The dining area and bathrooms are often reported as dirty and unsanitary.
Order Accuracy
Many customers experienced issues with missing items or incorrect orders.
Drive-Thru Experience
The drive-thru service is often slow and staff are reported to be unfriendly.
TW
Twy Will
Nov 1, 2025
1.0
I would never attend this establishment ever again. I see why you’re doing bad you’re just in a good area. Customer service sucks. We sat there for 10 minutes now. One person came to the front counter unless it was another Hispanic person or a worker 10 minutes go by I finally say are we gonna get any customer service? They just all turn around and look and don’t say shit. The manager was dealing money and touching food at the same time and the cashier thought it was a game I will be Contacting corporate we’re cross-contamination
KW
Kimberly Waites
Nov 1, 2025
5.0
Clean, time efficient and good quality of food.
EM
Erica Macias
Oct 23, 2025
5.0
Diana was great ? Good fast service and good was delicious way to go guys I'll be back !!!!
RH
Rus Hunt
Oct 18, 2025
5.0
Burger patties are cheap and help me keep my keto goals when I travel
KW
Kathryn williams
Oct 6, 2025
1.0
The girl in the drive-thru was rude and argued with us about if we ordered nuggets or not. Refused to give us the sauce that came with it. Then the food was made half-a$. Sorry you work at Wendy’s girl not really the customers fault. Quit.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Arlington, TX?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Arlington, TX into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (817) 275-5633.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Collins 32 Wendy’s serve breakfast?
Yes, this Wendy’s location in Arlington, TX serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours for Wendy's at 1311 North Collins, Arlington, TX?
The drive-thru is open Monday through Saturday from 6:00 AM to 2:30 AM, and on Sunday from 7:30 AM to 2:30 AM.
Does this Wendy's location offer breakfast?
Yes, Wendy's at 1311 North Collins serves breakfast with options like combos, croissants, biscuits, classic sandwiches, coffee, and sides.
How can I place an order for pickup or delivery at this Wendy's?
You can order via the Wendy's app or online at order.wendys.com and select this location for pickup or delivery.
What payment methods are accepted at Wendy's on North Collins?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Is dine-in available at this Wendy's location?
Yes, this Wendy's offers dine-in service along with drive-thru and delivery options where available.
How can I provide feedback or contact Wendy's at 1311 North Collins?
You can contact Customer Care via the Wendy's Contact page or call (817) 275-5633 for this location.
Are there any nearby banks or ATMs close to Wendy's at 1311 North Collins?
Yes, PNC Bank ATM and Regions Bank are nearby if you need banking services before or after your meal.
What other food options are available near Wendy's on North Collins?
Nearby food options include El Chico Mexican Restaurant, Raising Cane's Chicken, Colter's Texas Bar-B-Q, Buffalo Wild Wings, and Subway if you're looking for variety.
Is there a convenience store or gas station near Wendy's at 1311 North Collins?
Yes, a 7-Eleven convenience store and gas station are located nearby, convenient for quick stops.
Does Wendy's at this location offer gift cards and where can I buy them?
Wendy's gift cards can be purchased in-restaurant, through several retailers, or online at their gift card portal.