Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 4431 S. Collins St. in Arlington. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Many customers reported poor customer service, including rude staff and lack of assistance.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and missing items.
Food Quality
Several customers experienced food quality issues, including cold food and unsanitary conditions.
Operational Issues
Customers noted problems with the restaurant's hours and service availability, particularly during late-night hours.
Mixed Experiences
While some customers praised specific staff members and food quality, overall experiences varied significantly.
TM
Tameika Manning
Jan 1, 2026
5.0
Food was hot, fresh, and tasty. Staff was very friendly and patient as I decided what to order. Will definitely be back!!
IS
Isaiah Sorensen
Dec 28, 2025
1.0
“only doing door dash orders” and my mobile order never popped up apparently??? luckily i could cancel the order. went down the street and got some whataburger instead😌
JJ
Jas
Dec 15, 2025
1.0
STAY AWAY!! My family & I got FOOD POISONING from here, vomiting, stomach ache, and diarrhea. It took us 3 days to recover, it’s all teen kids working there. Teens don’t care about sanitation or handling your food with proper hygiene. Never going to this Taco Bell again or any Taco Bell.
AJ
Alexa Jackson
Nov 22, 2025
1.0
They dont answer the phone to confirm i needed to call to see if my doordash food was picked uo because my items havent been received
KD
Kameron Deary
Oct 13, 2025
4.0
I come to this location often but the last couple of times I’ve went the customer service was very poor. If I could rate it a zero I would.
Last night at around 7:45, I ordered a burrito combo and asked for no red strips but forgot to ask for a soft taco instead at the speaker. I got to the window and asked if they could change the hard taco to a soft and even apologized and the response I got was “it’s already made.” I hadn’t even paid for my food yet and I felt it was a simple change but I just went ahead and bought the soft taco to be more “convenient” to them. They even had the nerve to ask me to pull around so I wouldn’t mess up their time and I did because I understood. I used to work there myself.
Once I left and got home I noticed the red strips I asked to be left off was on my burrito. That really ticked me off because not only did yall make me pay for another taco that could’ve easily replaced, yall didn’t even make my food correctly. I tried calling 4 times and no one picked up so I went up there and when I asked for my food to be remade including the soft taco because it had been 30min since my food was made and now it’s cold and the middle aged black guy responds with “oh it’s cold now?” Like yes it is. And I should’ve checked my food before I left because he just half assed my burrito and I didn’t even have the energy to take it back again. It was a complete waist of my $30 and I will never be going back there.
And no one even apologized or showed any sympathy. You could tell just by looking at them that none of them cared about that job.
Update: I did get a call from the store manager and he wanted to hear my experience. He was apologetic and offered a remake of my food so I did go back 2 days later around 3pm. The afternoon employees were apologetic and they didn’t even know what happened. I was very pleased with the customer service and my food. I would give them 5 stars based off that experience. I’m unsure if I’d return to that location but if I do it’d be before 5pm.
I am very appreciative of the Manger calling me to get a better understanding of my experience!!