Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 4431 S. Collins St. in Arlington. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Many customers reported poor customer service, with staff being rude, unhelpful, and inattentive.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and poorly prepared food.
Food Quality
Feedback indicated inconsistent food quality, with some customers receiving cold or improperly made items.
Cleanliness
While some customers noted cleanliness in the dining area, others reported dirty conditions and unsanitary practices.
Management Response
There were mixed reviews on management's responsiveness, with some customers appreciating follow-up calls while others felt ignored.
AJ
Alexa Jackson
2 days ago
1.0
They dont answer the phone to confirm i needed to call to see if my doordash food was picked uo because my items havent been received
BP
Blake Purdum
Oct 20, 2025
1.0
Customer service is terrible. Food was great. The workers won’t even speak to you. And they were upset at us for asking for food.
KD
Kameron Deary
Oct 13, 2025
4.0
I come to this location often but the last couple of times I’ve went the customer service was very poor. If I could rate it a zero I would.
Last night at around 7:45, I ordered a burrito combo and asked for no red strips but forgot to ask for a soft taco instead at the speaker. I got to the window and asked if they could change the hard taco to a soft and even apologized and the response I got was “it’s already made.” I hadn’t even paid for my food yet and I felt it was a simple change but I just went ahead and bought the soft taco to be more “convenient” to them. They even had the nerve to ask me to pull around so I wouldn’t mess up their time and I did because I understood. I used to work there myself.
Once I left and got home I noticed the red strips I asked to be left off was on my burrito. That really ticked me off because not only did yall make me pay for another taco that could’ve easily replaced, yall didn’t even make my food correctly. I tried calling 4 times and no one picked up so I went up there and when I asked for my food to be remade including the soft taco because it had been 30min since my food was made and now it’s cold and the middle aged black guy responds with “oh it’s cold now?” Like yes it is. And I should’ve checked my food before I left because he just half assed my burrito and I didn’t even have the energy to take it back again. It was a complete waist of my $30 and I will never be going back there.
And no one even apologized or showed any sympathy. You could tell just by looking at them that none of them cared about that job.
Update: I did get a call from the store manager and he wanted to hear my experience. He was apologetic and offered a remake of my food so I did go back 2 days later around 3pm. The afternoon employees were apologetic and they didn’t even know what happened. I was very pleased with the customer service and my food. I would give them 5 stars based off that experience. I’m unsure if I’d return to that location but if I do it’d be before 5pm.
I am very appreciative of the Manger calling me to get a better understanding of my experience!!
HD
Heather D
Sep 22, 2025
1.0
I'm not sure where to even begin. This was the worst experience ever at any Taco Bell I've ever been to. And we all know how renowned TB isn't known for quality... I ordered a boxed meal with a few add-ons, (2) to my burritowhich were missed, money well spent. One of the included goodies was a chicken chalupa. Which they are normally deep fried, right? Yeah, nope. Straight out of the package but at least it was fresh. I got to this location a little bit before 10, was out by 1015-1020. No one in the lobby, which is very clean BTW, and the drive thru didn't seem overly busy either. I love me some taco bell, but this location, I won't ever go by here again.
JM
Joshua Marshall
Sep 13, 2025
3.0
It's taco bell. You know what your getting. Decent food followed up quickly with a bathroom visit. I like it enough I eat here alot.