Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Arlington, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 8130 Matlock Road for the ultimate SONIC experience!
Location
Hours
Reviews
3.9
823 reviews
5 stars
377
4 stars
187
3 stars
133
2 stars
39
1 star
87
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for their orders, often exceeding 20 minutes, even with few cars present.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong modifications.
Food Quality
Several customers noted that food was often served cold or not fresh, leading to dissatisfaction.
Customer Service
While some employees received praise for their friendliness, many reviews criticized the overall customer service as lacking professionalism and care.
- RLRosa Rojas LeccaDec 26, 20255.0The food was hot and fresh. This sonic always serves hot and fresh food. Only once they didn't put a straw so now I just check to make sure they put one in the bag before I leave.
- MBMatt BNov 22, 20251.0Ordered a single drink. It took 12 minutes to get it. There were 3 other cars at the restaurant. No explanation was given why it took so long. This has happened multiple times.
- 111969TxCowboyNov 12, 20252.0Car hop Evelyn needs work. She always says "Your welcome" in a very smug manner. I use the app and tip her and she responds with "your welcome" like I should be one thanking her! I'm the one choosing to spend my money here and tip you! Evelyn should be the one thanking ME! NOT the other way around. I will not be tipping her anymore until she starts showing some appreciation for her customers.
- JPJasmine ParkerOct 30, 20251.0I ordered a chili cheese combo with mozzarella sticks, and I asked for ranch before I paid. I got my food. The lady walked off so fast. I couldn’t tell her to get me ranch so I pressed the button again for ranch and they still have me wait. Two more minutes. My food was cold and I wanted a refund so when they came to my car. They still brought the ranch and I asked for a refund and they said they don’t do that. . I want my money back Because the food is cold and they don’t want to remake it and they said there’s not a manager on shift I will never visit this location again so I need to know how can I get my refund?
- EGE GOct 22, 20255.0The service here is usually pretty horrible in my opinion. That's mostly based off of my past experiences. However, today I was delighted to FINALLY come across someone like Bobbie who is kind, polite & an absolute breath of fresh air. Her reasoning behind such an amazing level of customer service, "I just like to treat others the way I'd like to be treated." Bobbie is definitely setting the PREFECT example of how customer service should be. Please give her a raise & let her train the other employees like the night shift! Thank you Bobbie. I appreciate you!!! 🙏🏼😊