Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Arlington, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 4301 S. Collins Street for the ultimate SONIC experience!
Location
Hours
Reviews
3.3
922 reviews
5 stars
327
4 stars
175
3 stars
131
2 stars
62
1 star
227
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for orders, often exceeding 20 minutes, with some experiencing no response at the drive-thru.
Food Quality
Several reviews mentioned cold or poorly prepared food, with complaints about items being undercooked or tasting bad.
Customer Service
There were numerous complaints about rude staff and poor customer service, with some customers feeling ignored or disrespected.
Order Accuracy
Many customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers praised the quality of specific items and noted friendly service from certain employees.
- AHAnquinette Hill4 days ago5.0Order always correct
- RMRuby Morales4 days ago1.0They are constantly messing up orders. The staff looks unhappy and like they don’t like their job. They take forever at this location. $6.27 for a slush and then to get it wrong.
- BBBritt6 days ago1.0First off, the guy with the long locs who works the night shift is extremely rude. I placed an online order for drinks only and waited about 20 minutes. When I finally went to the speaker to ask what was going on he didn’t want to hear my concern at all and just told me to go through the drive-thru. I’m not sure why no one could have come out or communicated the delay especially since it was just drinks. When I got to the window I told him my name and what I ordered and even tried to show him my phone screen. He responded with an attitude, saying “your name?” as if I hadn’t already said it. I don’t understand how you can have an attitude with a customer who has been waiting that long. I usually love this Sonic but this employee was very unprofessional and made the experience frustrating.
- JRJose RamosDec 26, 20255.0Collins Arlington location is Top-notch. Food is hot and fresh. Really good 👍 service here.
- LJLove JesusDec 19, 20251.0Went here at 9:00 a.m. to get the morning drink stop $0.99 large. They said they no longer do that. They haven't done it for 2 years. But it's still active in the app and there was a sign on their window. She totally refused to give me a discount on my drink so I wound up paying $ $3.50 for a large drink. And the whole reason I went there is because it wasn't working on the app. The app was saying technical difficulties.