Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,703 reviews
5 stars
678
4 stars
335
3 stars
261
2 stars
107
1 star
322
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.
Food Quality
Many customers reported issues with food quality, including cold items, incorrect orders, and stale or overcooked food.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty bathrooms and general cleanliness concerns.
Order Accuracy
A consistent theme was the inability to fulfill orders correctly, with many customers noting missing items or wrong orders.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, indicating that there are occasional positive experiences.
- JSJose Sanchez4 days ago2.0Every single times my burger always look like a mess when I open the box. Meat is mis-alignment and veggies fall apart outside the buns and sauces is everywhere ( every single time)
- BGboso GomezNov 15, 20251.0Ordene 4 mcdoubles 2 mc chicken 1 mc rib 20 nuggets y me envisron solo 1 mc rib 1 mc chicken y los nuggets pesimo servicio y aparte pague por aderezos y no me enviaron nada literal..
- NHNhi HoàngNov 11, 20251.0i ordered the happy meal and added 6 chicken nuggets. but when i opened it instead of 12 pieces i got 10 pieces. it was a scam and i feel like this is not possible. if you give 1 of 2 pieces missing i would think it was a mistake, but if you give 2 pieces missing it is intentional! the food i got was cold like it was pre-made a long time ago when there was only 1 car in front of me ordering at the drive thru.
- NNNikkiOct 28, 20251.0Every time you go there there's something wrong or they don't have the products cup holders what you ordered in a customer service is just really bad if you ask for no salt on your fries even though they put salt on them, they dip them in the oil again and take the salt off and it still has salt on it. Without them giving you fresh fries, they burgers be overcooked and just throw on a bun like slop then you order some and instead of them having it out like they have everything out they wait till you get to the store to tell you they don't have it after you done ordered on the app. Poor poor poor service
- GBGreg BaileyOct 19, 20251.0Every time I come to this McDonald’s it’s bad service! Went there on 10/17 at 3am and nobody answered the drive thru speaker at all at her times I went early am hours they only except cash! This is 2025 who really carries cash???!? My visit today was terrible as well I went 10/19@ 1:30pm food came out right away but I was parked for the drinks but I can see everyone else in drive thru getting the same drinks I ordered I tried to be patient until I was still waiting for 5 minutes!!! I went inside and one of the managers asked what was the problem I was explaining to her but had to raise my voice because they had Spanish music blaring like they were at a club after hours!!! Very unprofessional for one of the largest food chains across the world!!!! I wish I could give negative stars!! I am livid with the poor customer service!!!
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 6230 Matlock Rd, Arlington, TX?
McDonald's is open 24 hours a day, 7 days a week.
When is the delivery service available at this McDonald's location?
Delivery is available from 6:00 AM to 10:00 PM Monday through Saturday, and from 7:00 AM to 10:00 PM on Sundays.
Does this McDonald's offer drive-through service? If so, what are the hours?
Yes, the drive-through is open 24 hours a day, 7 days a week.
What types of payment methods are accepted at this McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Which services does this McDonald's location provide?
This McDonald's offers DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Is there a mobile app available to order from McDonald's?
Yes, you can order via the McDonald's app available on the Apple App Store and Google Play Store.
What delivery and pickup options are available at this McDonald's?
McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What nearby public transit or locations can help me find this McDonald's?
Nearby landmarks include another McDonald's, U-Haul Neighborhood Dealer, and Valero gas stations, which can help you locate the area.
Are there other dining options near this McDonald's?
Yes, nearby restaurants include Su Casa Mexican Grill & Cantina and Krispy krunchy chicken حلال.
What services near McDonald's could be convenient to visit along with your order?
Nearby services include automotive repair at Christian Brothers Automotive, childcare at Childrens Lighthouse, and a pharmacy at Matlock Village Family Pharmacy.