McDonald's

3.4
3417 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
800 W Pioneer Parkway, Arlington, TX
76013, United States

Hours

Reviews

3.4
3,417 reviews
5 stars
1,271
4 stars
640
3 stars
515
2 stars
242
1 star
749

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude employees, unprofessional behavior, and unhelpful management.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and a lack of attention to detail from staff.

Food Quality

While some customers praised the freshness of the food, others reported receiving cold or incorrect items.

Cleanliness

Several reviews mentioned unsanitary conditions, including unpleasant odors and dirty areas within the restaurant.

Positive Experiences

Despite the negative feedback, there were instances of excellent service from specific employees, indicating that some staff members are performing well.
  • FN
    Francesca Nobles
    1 day ago
    1.0
    Every stinking weekend!!!!!!! Was in drive thru least 25 mins. Got food let them know i had no spoon or creams or sugar. Sooo I decided to check oatmeal while I waited. COLD WATER. I informed her when she came back finally. She gave me the FORK ?? Then I had to ask for cream and sugar AGAIN. THEN she took the cold oatmeal back and when I got it back it was full to the top with water. NOTHING but a bunch kids working in there. Need new management on weekends!!!!!!!!
  • GR
    Ghulam Raza
    Jan 1, 2026
    1.0
    Bad customer service, bad behavior, Rudy employees they don’t know the manners. Especially that person who served us.
  • AS
    Annie Sanchez
    Dec 31, 2025
    5.0
    Stopped in for grinch meals. Fries were cold but everything else was good.
  • JB
    Jessica Barrientos
    Dec 30, 2025
    1.0
    This location sucks. Managers are unprofessional and uneducated about their own business. I received 2 messed up orders in a row
  • CC
    Crystal Cash
    Dec 10, 2025
    1.0
    Didn’t receive one item on my pickup order and couldn’t go back to the location so I called to just get a refund on that item and they said id need to do that in the app, you can’t do that in the app. I wasn’t going to keep calling about one item but they should know you can’t get a refund from the app.

Frequently Asked Questions About McDonald's

What are the regular in-store hours for McDonald's at 800 W Pioneer Parkway, Arlington?

The McDonald's at 800 W Pioneer Parkway in Arlington is open daily from 6:00 AM to 11:00 PM.

Does this McDonald's location offer 24/7 drive-thru service?

Yes, the drive-thru at this McDonald's location is open 24 hours every day.