Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and a lack of attention to detail from the staff.
Wait Times
Customers frequently complained about long wait times, both in the drive-thru and for mobile orders, often exceeding reasonable expectations.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their excellent service and noted that food was sometimes fresh and hot.
Management Issues
Several reviews pointed to poor management practices, including unprofessional behavior and lack of organization, contributing to the overall negative experience.
JA
Johan Aguilar
Nov 16, 2025
2.0
Terrible service, food very unabashed, i would not return here
JG
Jabir Guerra
Nov 5, 2025
1.0
Pésima atención en varias ocasiones me han dado mal mi pedido y no les importa la opinión de uno no lo recomiendo
CB
Chezy B
Oct 30, 2025
1.0
Upon going through the drive-thru, we were first instructed to pull forward to the 1st window, then told by the male employee to proceed to the 2nd window — without receiving a receipt. At the 2nd window, we were again told to move up to the 3rd window. By this point, we had already waited a long time.
At the 3rd window, the female employee handed us the wrong order and then asked for the McDonald’s bag back after it was already inside our car. We waited yet again for the correct order, which took several more minutes. When she finally returned, she handed us the food but no drinks. When we mentioned it, she asked what we ordered — something she should have already known from the order screen.
We explained that we ordered two orange juices and one large iced coffee. She handed us the two juices and a medium iced coffee. When we corrected her and asked for the large we paid for (and requested a receipt), she took the drink, disappeared for a while, then came back with a large iced coffee — and said she “doesn’t have the receipt anymore.”
At this point it felt deliberate, as though she didn’t want us to have the receipt so we couldn’t complete the survey. She also never gave us any straws.
Additionally, our McGriddle sandwich and large iced coffee did not have Monopoly stickers, which was a major reason we came to this location in the first place.
By the time we finally left — after more than 15 minutes in the drive-thru — our food was cold and the iced coffee had caramel in it, which is not what I ordered and tasted awful.
This entire experience was unprofessional, careless, and frustrating. I feel like both my time and my money were wasted.
I do not intend to redeem the BOGO reward for completing the survey because I won’t be returning to this location. I am submitting this feedback solely so management is aware of how poorly this visit was handled and can take corrective action — particularly regarding the female employee at the 3rd window, whose attitude and behavior reflect very badly on this McDonald’s.
WW
Woody Willingham-Guevara
Oct 29, 2025
3.0
This place has it nailed down but there one thing. You say you bring food to the table and 2 weeks of coming here, you never have..... Maybe it time to take the sign off the table before you find yourself in court
HH
hustlebunny
Oct 14, 2025
5.0
This McDonald’s was top notch. Stephanie & Joselyn were very attentive to every customer who came in and exemplified great customer service. I ordered a quarter pounder deluxe with fries- my quarter pounder came out EXACTLY how I wanted it to be- no pickles no mustard and no ketchup- my order was fulfilled perfectly with no errors and the fries were just delightful! The fries had just been made fresh which was an added bonus. There was a lady who came up & started to get an attitude with them and complain, they still exemplified great customer service back towards her and I honestly was very impressed with both of these young women. I’m sure it isn’t easy to work in food with all the alarms going off and everything moving so fast paced but these ladies had everything handled to the nines. I wish there were more people to spread positive reviews beside spewing negativity and complaining like that lady was doing.
What are the regular in-store hours for McDonald's at 800 W Pioneer Parkway, Arlington?
The McDonald's at 800 W Pioneer Parkway in Arlington is open daily from 6:00 AM to 11:00 PM.
Does this McDonald's location offer 24/7 drive-thru service?
Yes, the drive-thru at this McDonald's location is open 24 hours every day.
Is delivery service available at this McDonald's and what are the delivery hours?
Delivery is available 24/7 every day through McDelivery, with options including no-contact and same-day delivery.
What ordering options does the McDonald's at Arlington offer?
You can order via the McDonald's App, online through their website, or get curbside pickup and delivery services including same-day and no-contact options.
What payment methods are accepted at this McDonald's location?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What services are available at McDonald's Arlington location?
This McDonald's offers drive-thru, McDelivery, mobile ordering and offers, gift cards, and free WiFi.
Are there any nearby gas stations to McDonald's for refueling before or after your meal?
Yes, Texaco Station Arlington, Murphy USA, and Conoco gas stations are close by for convenient refueling around your visit.
What nearby stores or outlets can customers visit along with McDonald's?
Customers can shop at nearby stores such as Half Price Books, dd's DISCOUNTS, Ross Dress for Less, and both Skechers Warehouse Outlet and Skechers Factory Outlet for various shopping needs.
Are there nearby dining options besides McDonald's in the Arlington area?
Yes, nearby dining options include Wingstop for wings, Daiquiri Dash for bar and pub fare, Taqueria Maria Bonita for Mexican cuisine, and Daddy Buelo's Mexican restaurant.
Can McDonald's customers access any nearby services like postal or dental care?
Yes, customers can visit the UPS Access Point location for courier services and Allheart Dental for dental care near McDonald's.