Business Details
About
Coffee ShopCafeTea RoomJuice ShopDutch Bros. Coffee
Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.
Location
Hours
Reviews
4.4
350 reviews
5 stars
267
4 stars
27
3 stars
11
2 stars
8
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and upbeat staff, highlighting individual employees like True, Rachel, and Leslie for their exceptional service.
Order Accuracy
Several reviews noted issues with incorrect orders and poor communication from staff, leading to customer dissatisfaction.
Wait Times
Customers frequently reported long wait times, both in the drive-thru and for mobile orders, which negatively impacted their experience.
Drink Quality
While many enjoyed the drinks, there were complaints about inconsistencies in drink preparation and quality.
Overall Experience
Despite some negative feedback, many customers expressed loyalty to the brand and a desire to return due to positive interactions with staff.
- QQqaiszoubi19Jan 4, 20265.0Great service and good drinks from evan!
- SAShade AlrahmoonDec 26, 20255.0Very nice customer service
- HSHeidi SpenceDec 17, 20255.0Honestly out of all dutch bros I've been to, this one is the best and has the nicest people working here. I go quite often due to my job being down the road. One thing I absolutely love is on merch drops my manager let's me leave for a bit to go pick up my drinks I pre-ordered for everyone and have them ready by 3. That way me and my coworkers still get to be apart of the merch drops as well! I cant think of anything these workers need to work on better or change from what they already do! I know people can be mean and get frustrated waiting for so long, but those days it seems to me only like 3 people are working inside and they are stuck with a huge rush. Thank yall for always being so sweet to me and also for giving me my first ever free drink I've heard so much about from other people! I swore it was a joke at first haha 😄
- NNNixã‚·Dec 17, 20255.0Kylie, True, Saara, and Aleah are seriously the BEST part of Dutch Bros! Every time I come through, they're so friendly, upbeat, and welcoming-it genuinely makes my day better. They remember orders, give great drink recommendations, and keep the energy positive no matter how busy it is. You can tell they really care about customers and love what they do. Dutch Bros is lucky to have such an amazing team-give these girls a raise!
- MSMaddie SandersDec 17, 20251.0I hardly ever write reviews but this experience was so bad. My order wasn’t right and the staff was not inviting whatsoever. They were having conversations with each other instead of with their customers, which should be the most prioritized. I asked for one of the easiest orders to make which is a cookie chocolate milk. I asked for the cookie flavoring to be added into the soft top and they said they could do that and I asked for holiday sprinkles on top, none of which were recieved. The staff working made me feel like I was an inconvenience to them and that is the last way you should make a customer feel. Very dissatisfied.
Frequently Asked Questions About Dutch Bros Coffee
What sugar-free flavors do you offer?
Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
What drinks are caffeine-free?
We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!
What flavors do you offer?
Flavors offered at most locations include almond (orgeat), banana, blackberry, blue raspberry, cane sugar syrup, chocolate macadamia nut, cinnamon, coconut, creme de menthe, cupcake, hazelnut, Irish cream, kiwi, lime, orange, passionfruit, peach, pomegranate, red raspberry, ruby red grapefruit, salted caramel, strawberry, vanilla, watermelon, pineapple, white chocolate, chocolate and caramel.
Do I get a free drink on my birthday?
We’d love to celebrate your birthday with you! Download the Dutch Bros™ app to receive a free drink reward on your birthday! If you don’t have the app, let your broista know!
Where can I find Dutch Bros stickers?
We offer a free sticker, while supplies last, with every drink purchased on the first Wednesday of every month at all of our shops!
What is the difference between a shake and a freeze?
A Dutch Shake is our take on a classic shake. A Dutch Freeze® is a blended coffee drink!
What forms of payments do you accept?
We accept cash, all major credit cards and Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal! Be sure to check with your local shop to see if they accept personal checks!
What kids drinks do you offer?
Kiddos love our Not-so-Hots®, Sparkling Sodas, Dutch Shakes and Smoothies!
What's the age requirement to work at a Dutch Bros?
Company-wide, our minimum age requirement is 16; however, each location is locally operated and some areas may have additional age requirements in place. We encourage you to check in with the broistas at your local stand for more information!
What are your hours?
Our business hours vary by location. For more information, please visit the Dutch Bros location page on our website.
What's the phone number for my local Dutch Bros shop?
Our shops don’t have phones—we'd rather speak with you face-to-face at the window!
Do you deliver?
While third-party businesses may offer delivery, Dutch Bros itself doesn't. We believe you'll get the highest quality drink and best experience when you swing by one of our locations!
Where can I buy gift cards?
Gift cards are available at any of our locations, as well as on our website!
Can I just show my ID for a free birthday drink?
Our birthday drinks are now part of the rewards on our app! Download the app to get the free drink- we can’t wait to celebrate with you!
Can I purchase Dutchwear apparel?
We’ve decided to focus on what we do best - serving up awesome drinks, creating genuine connections at the window and giving back to our communities! That means we’re stepping away from offering DutchWear to our customers. You’ll still be able to buy coffee and drinkware on our website, which may occasionally offer a few surprises!
Can I buy stickers?
We’re not selling stickers anymore! Stop by your local shop the first Wednesday of every month for a Sticker Drop! You can now also earn App Stickers through the Dutch Bros app! Download to see which stickers are available to you!
Can I print a digital gift card and give it as a gift?
We recommend purchasing our IRL Gift Cards if you want to give something physical!
How do I earn points?
It’s easy! Collect 3 points for each dollar you spend at a shop, and there’s no limit to how many you can earn!
Can I still get points if I forgot my phone?
We hate when that happens! If you ever forget your phone, just give your broista your phone number, and you’ll earn the points. Unfortunately, we won't be able to issue points for past purchases unless you snag a receipt and email it to us.
Can I customize my drink?
Yes, our broistas are always happy to make any drink the way you’d like!
Can I place my drink order over the phone?
We aren’t able to take drink orders over the phone, but we’re excited to serve you! Don’t let our long lines fool you - we'll get your favorite drink to you as quickly as possible!
Can I apply more than once?
You can only apply once to each location! To follow up on an application, please swing by and check in with your local broistas!
Can I still customize my drink through Order Ahead?
We'd love to customize your drink the way you want, so you can definitely make your usual customizations when ordering ahead! If you have a particularly creative order, or enjoy a cold pour, we recommend ordering your drink at the shop so your broista can get it just right.
What are the operating hours of Dutch Bros Coffee at 8111 Matlock Rd in Arlington, TX?
Dutch Bros Coffee is open from 5:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 11:00 PM on Friday and Saturday at 8111 Matlock Rd, Arlington, TX.
Does Dutch Bros Coffee offer any sugar-free flavor options?
Yes, Dutch Bros Coffee offers sugar-free flavors including white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, Irish cream, seasonal peppermint, coconut, raspberry, peach, and strawberry.
Can I get a free drink on my birthday at Dutch Bros Coffee?
Yes, you can receive a free drink reward on your birthday by downloading the Dutch Bros app. If you don’t have the app, inform your broista at the shop.
What payment methods are accepted at Dutch Bros Coffee?
Dutch Bros accepts cash, major credit cards, Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal. Check with the local shop about personal checks.
Are there caffeine-free drink options available?
Yes, Dutch Bros offers caffeine-free options such as decaffeinated espresso drinks (mocha, latte, breve), Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades.
How can I place an order for pickup at Dutch Bros Coffee?
You can order ahead for curbside pickup using the Dutch Bros app or their online quick link to skip the line and have your drink ready when you arrive.
What nearby places can I visit before or after getting coffee at Dutch Bros at 8111 Matlock Rd?
Nearby you can visit Church’s Texas Chicken for a quick meal, Walgreens for pharmacy and convenience needs, or The Children’s Courtyard if you're dropping off children. These places make it convenient to combine errands with your coffee run.
Is there a gas station near Dutch Bros Coffee at 8111 Matlock Rd?
Yes, there are nearby gas stations including 7-Eleven and Exxon & Mobil Stations, providing convenient options if you need fuel or snacks along with your coffee stop.
What dining options are close to Dutch Bros Coffee on Matlock Rd?
In addition to Dutch Bros Coffee, nearby dining includes Taco Bell, Burger Extreme, and Marco’s Pizza, making it easy to grab a meal after your coffee visit.
Does Dutch Bros Coffee have a phone number I can call?
Dutch Bros Coffee locations typically do not have phones; they prefer direct communication at the window for a more personal experience.