This location was once really good. But the last several times we’ve been there they keep messing up our orders. We order online, so there’s not a microphone misunderstanding, it’s just plain carelessness.
Tonight we got our order in and a little bit later showed up at the store. They brought our drinks to us right away. Then I sat for about 15 min at the window waiting for the food.
During this time, there were 5 people at the front end. One was making drinks for an order and the other 4 were walking around, talking, putting receipts and stickers on each other, and occasionally looking my way through the window.
Finally, after 15 minutes, I got handed a bag. We ordered 4 combos. There were two in this bag and a corn dog. I said it wasn’t our order and handed it back.
Now, I had to look at this order to make sure I wasn’t seeing it wrong. So I touched the fry containers to move them out of the way and touched the corn dog because “what is this?”.
They look in the bag, ask if I knew what I ordered, so I handed them the receipt that was attached to my drinks.
I’m completely certain they took the bag I handed back and gave it to the car behind me. Super hygienic.
They went “oh, you had an online order!” And handed me two bags that had very obviously been sitting there for some time. None of the food had warmth to it.
When I pulled up, initially, I announced we had an online order.
We got home. Our tea and lemonades had no lemonade. We sat waiting for so long our Coke order had water at the top. They got the Dr Pepper right. All of our food was cold. I bit into my burger and almost spit it out. I had asked for mustard and somehow got triple mayonnaise.
This is what we’ve gotten from this location now each of the last 3 times we’ve gone.
Tonight, I called the store to talk to a manager. I was not surprised to find there was not one on duty.
This store needs an aggressive corporate visit. They are numerically well staffed, but apparently they can’t read or can’t be bothered to pay attention to any details.
We’re going to give them a few weeks to get their act together and try one more time (there are not a lot of options close by) and after that…well…there are no more nearby Sonics, so that will probably be the end of it for us. That or careful inspection of every item in store every time.
And that’s their freaking job.