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Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood.
Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®.
*At participating locations.
Customers generally praised the smoothies for their taste and variety, though some reported issues with consistency and watery textures.
Customer Service
Feedback on customer service was mixed; while some staff were noted for being friendly and helpful, many reviews highlighted rude or unwelcoming behavior, particularly during busy times.
Wait Times
Numerous customers expressed frustration with long wait times, both in-store and at the drive-thru, often citing delays of 30 minutes or more.
Pricing Concerns
Several reviews mentioned that the prices were considered high, especially in relation to portion sizes and service quality.
Food Quality
The food received positive remarks for taste and healthiness, although there were complaints about incorrect orders and inconsistent preparation.
JG
Janet Guerrero
3 days ago
1.0
I wish I could give zero stars or even a negative rating for their service. I don’t care how good your smoothies are if it takes 30 minutes for ONE smoothie, that’s extremely unacceptable. I already knew this place had long wait times, so I ordered online before I even left my house. It took me 10 minutes to get there, and I still had to wait another 20 minutes on top of that.
I even flagged down the girl at the window. She looked directly at me, she saw me, and I flagged her down because my “ready by” time had already passed by 15 minutes. That’s why I wanted to ask how much longer it would be, especially since I had to drop the smoothie off to my daughter at school before the lunch cut-off time. She completely disregarded me and didn’t bother coming to the window. Then another worker finally went up to the window and asked, “What did you order?” So clearly they can’t even keep track of their own system.
And they weren’t busy. I could see the screen with the orders. When I pulled up, there was only one car ahead of me and no one inside.
I was prepared, which is why I ordered online. This was NOT my fault. If they had honored the “ready by” time, I would’ve made it to my destination with 20 minutes to spare.
Long story short: don’t come here unless you want shitty service and a 30-minute wait for a smoothie.
JW
Jesse White
Aug 25, 2025
4.0
The smoothies were really good but kind of pricey. They have a great variety of food also. We will be back and try some other options. The person running the drive up windows was very helpful im helping us pick what we wanted since it was our first time and a lot of variety on the menu.
MQ
Me'Cha Renee Queens Building Queens
Jun 16, 2025
5.0
I love Tropical smoothie but I always hate going to the one on Soncey customer service not good.. But KAYLIN has won me over with her great customer service skills... 10/10 just for her !
Frequently Asked Questions About Tropical Smoothie Cafe
Does Tropical Smoothie Cafe accept reservations?
No, Tropical Smoothie Cafe does not accept reservations.
What are the dine-in hours for Tropical Smoothie Cafe?
The dine-in hours are Monday to Thursday from 7:00 AM to 9:00 PM, Friday 7:00 AM to 10:00 PM, Saturday 8:00 AM to 10:00 PM, and Sunday 9:00 AM to 9:00 PM.
Can I order food for delivery from Tropical Smoothie Cafe?
Yes, Tropical Smoothie Cafe offers delivery service from 7:00 AM to 9:00 PM on weekdays, extended to 10:00 PM on Fridays and Saturdays, and 9:00 PM on Sundays.
What pickup options are available at Tropical Smoothie Cafe?
Does Tropical Smoothie Cafe have a drive-through? What are the hours?
Yes, Tropical Smoothie Cafe has a drive-through open Monday to Thursday from 7:00 AM to 9:00 PM, Friday and Saturday from 8:00 AM to 10:00 PM, and Sunday from 8:00 AM to 9:00 PM.
What types of meals does Tropical Smoothie Cafe serve?
They serve breakfast, lunch, brunch, dinner, and late-night meals.
Are there any nearby fitness centers to Tropical Smoothie Cafe where I can work out before or after my visit?
Yes, Orangetheory Fitness is located nearby, which is a gym and boot camp facility where you can exercise before or after enjoying your meal at Tropical Smoothie Cafe.
What nearby places can I visit for pet grooming when I come to Tropical Smoothie Cafe?
Woof Gang Bakery & Grooming, a pet groomer, is located close to Tropical Smoothie Cafe, perfect for pet care while you enjoy your time.
Are there any nearby convenience stores or gas stations when visiting Tropical Smoothie Cafe?
Yes, Phillips 66, Pak-A-Sak, Phillips 66 Gas, and Toot 'n Totum are nearby convenience stores and gas stations you can visit alongside Tropical Smoothie Cafe.
What payment options does Tropical Smoothie Cafe accept?
They accept American Express, Android Pay, Apple Pay, Cash, Contactless Payment, Discover, Mastercard, and Visa.