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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Amarillo, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 4320 Sw 45th St for the ultimate SONIC experience!
Customers frequently reported receiving cold, stale, or improperly prepared food, leading to dissatisfaction.
Service Speed
Many reviews highlighted slow service, with long wait times for orders, often exacerbated by understaffing.
Customer Service
Numerous customers experienced rude or unprofessional behavior from staff, contributing to a negative dining experience.
Order Accuracy
There were multiple complaints about incorrect orders being delivered, indicating a lack of attention to detail.
JT
Jordan Thornton
Jan 4, 2026
1.0
I came by at 8:30 pm to order 2 teas.
I order over the app so I can get that discount. After a minute or so, a girl came out to tell me that they are out of tea for the night and then just walks back inside. Comes back out and asks me if I would like a refund. (Screams internally) YES. OBVIOUSLY. Then goes back inside and then comes back out to tell me that I will need to come by tomorrow to get my refund.
I am shooketh. Basically the manager wasn't there to do it, nor could they tell the employee over the phone how to do it because I guess they're not capable of pushing those specific buttons.
Such a dumb thing to not be able to accomplish, but whatever.
JL
Judy Lambert
Nov 18, 2025
1.0
I bought a cheeseburger with fries and a breakfast burrito about 5:45 on Tuesday the 18th. The order came unusually fast. I live right around the corner from Sonic so the food should have been nice and hot. WRONG. The food was barely warm. Not even hot enough to melt the cheese. The tator tots were so old I couldn't even chew them. I asked for NO jalapenos. The first bite I got a jalapenos. I took three more of my burrito. I got maybe three pieces of tomato. The fries had way too much salt and were cold. The burger was cold and had too much mayo and mustard. It felt sloppy. I used to love eating at Sonic but this trip has really soured me to ever going back. I have a limited income and don't eat out much. The way things are going in this world everyone is struggling to get by. It is just WRONG for people to have to pay for a service and not get what they paid for
MT
Meranda Thrope
Nov 4, 2025
1.0
Pulled into the parking stall to order. Literally having to yell my order to the guy taking the order because he “can’t hear me” and after I tell him my order he reads it back in a whole complete different way. Nonetheless proceeds to tell me they don’t sell wraps which I’m sorry if you don’t sell wraps then why you advertising that you do… oh wait it was just the employee that was allowed to take my order without being trained on the menu, some advice would be to be aware of your menu items or get trained properly instead of telling your customers that you don’t sell something that you clearly do. I gave up and went through the drive through, the drive through lady wanted me to choose between Reese’s, M&Ms or nerds to go inside my “ Blue Raspberry Slushy” I’m sorry but don’t put chocolate in my slushy.
Get a grip yall, 0 % professional etiquette for this location. And some retraining definitely needs to be implemented.
LP
Liza Pyron
Oct 27, 2025
1.0
Ive been to this location twice since I moved back . The fries are always gross and cooked hours earlier! Im done with this location if that's what they feel is good enough to serve their customers. Shameful service!
CM
Christ Mccoy
Oct 2, 2025
1.0
Went with admittedly a large order which we went over 4 times. Some how they still messed it up. The manager was rude and disrespectful but what would I expect with a rating as poor as it is. Looking through the drive through window you could see food all over the floor. Order was still screwed up when we left. We order large combos and got medium drinks. They even acknowledged we ordered large combos and still somehow messed it up. They twice tried to give us a different customers order and we had to correct them. Don't waste your money on this location. It either needs to be shut down or a completely new staff thats proficient in food services because this isn't sonic quality service.