DW
David M Wilson
Jan 15, 2026
On November 13, 2025 at 1:56pm, I placed an order through the Sonic mobile app for a Pretzel Bacon Double Sonic Smasher and Groovy Fries, asking for the store to add extra crispy fried onions ($0.20 more). I also indicated that I would like a side of Buffalo Sauce with my fries, and made sure that only mustard was the only condiment on my burger (due to a mayonnaise allergy, which causes issues with my stomach).
I arrived at the store within 10 minutes of my order and the staff immediately brought out my order once I checked in. Once I arrived back at work with my lunch, I was shocked to find that the burger I was given was NOT what I ordered. What I was given was a SuperSonic Bacon Double Cheeseburger. Unable to return to this store for a replacement, I proceeded to eat this incorrect meal. However, as I began to eat, I realized that this burger did not have mustard...that's right - MAYO. I immediately stopped eating and threw it away! Moving on to the Groovy Fries...they were very overcooked, borderline burnt and I did not receive the Buffalo Sauce.
With that said, I submitted feedback to Sonic Drive-In through their corporate website. When asked if I would like to be contacted by the store regarding my feedback, I selected YES. However, it has been over two months, and I have not received a response from the management of this store; I had one other complaint I sent to this store months ago due to incorrect food items and service, asking to be contacted, but never was notified.
When I submitted a Better Business Bureau (BBB) complaint in hopes to receive a refund, this Sonic store never responded. I guess if this is how the owner/management at this Sonic is going to handle "customer satisfaction," then they've lost my business. And I'll be sure to shout this from the rooftops on every platform I can.