At Papa Johns Pizza in Amarillo, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Amarillo pizza for any occasion. Call us for pizza delivery in Amarillo or stop by 1005 S GEORGIA ST for carryout to order the best pizza in Amarillo, along with breadsticks, wings, and more!
Mixed reviews on customer service; some praised the staff's friendliness while others reported rude behavior from management.
Food Quality
Inconsistent food quality; some customers enjoyed the pizza while others received undercooked or incorrect orders.
Management Issues
Concerns about management's attitude and effectiveness, with several customers expressing dissatisfaction with the handling of complaints.
Order Accuracy
Frequent issues with order accuracy, including missing items and incorrect toppings.
Delivery Experience
Delivery experiences varied, with some customers reporting timely service while others faced delays and cold food.
LH
Lori Huggins
4 days ago
1.0
my order sat there for over an hour before you all figured out that doordash did not pick it up. would have been super nice to get a call... we didn't get to eat dinner till after 8:30 at night.
MC
Meli C
Oct 21, 2025
5.0
The customer service here is amazing. Last week I ordered 2 pizzas, one of which didn’t have the pineapples I ordered on it. Not a big deal, once I noticed I just called to get a refund for the up charge. The man that answered the phone, I’m assuming the manager (unfortunately I didn’t get his name) immediately said he would remake both pizzas for free, either then or at a later time. I chose later & thanked him. Called back today, he said he remembered me & to give him 15 minutes to have the pizzas ready. He even brought them out to me when he noticed I was sitting in my car. Thank you so much once again!
JQ
Jennifer Quintana
Oct 4, 2025
5.0
This Papa Johns Pizza always has great customer service and delicious hot fresh food. Even while having to wait the staff will start a friendly conversation. I usually go late at night and even if they are tired they are all working hard and making great food!
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Ryan Ray
Oct 1, 2025
5.0
I had ordered pizza from the location on Georgia in Amarillo for delivery and door dash had assigned a driver who then cancelled it right when store was fixing to close. I wanna give a huge shout out to the General Manager of this location for personally delivering my order. Need more managers like that.
HF
Hugh Fristoe
Sep 12, 2025
5.0
I just want to give a shout out to good service after the fact. When I picked up some pizzas the other day, the store was struggling. It was the first Sunday of football season, and a friend who was picking up a pizza there had gotten a wrong order, and I was worried.
My order wasn't ready on time, but it wasn't a big deal. I waited. When the pizzas were done, they tried to give me someone else's wings instead of a cookie. Turns out the cookie wasn't made and I'd have to wait again. I didn't want to, so I asked to remove it. That somehow charged me more because of full menu prices. The general manager, Matt, called me to make things right. The pizzas were great, too, and I went back to Papa Johns within a week. Thanks for the service. I'll be back.