Panera Bread

2.4
489 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServicePanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Amarillo is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
3522 South Soncy Road, Amarillo, TX
79119, United States

Hours

Reviews

2.4
489 reviews
5 stars
116
4 stars
29
3 stars
34
2 stars
44
1 star
266

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, unacknowledged presence, and rude staff interactions.

Food Quality

While some customers enjoyed the food, many complained about incorrect orders, missing ingredients, and overall dissatisfaction with the meal quality.

Cleanliness

Multiple reviews highlighted cleanliness issues, including dirty tables, unkempt staff, and unsanitary conditions in the dining area.

Management Concerns

Several reviews indicated a lack of effective management, with reports of understaffing, poor training, and inadequate response to customer complaints.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, as well as the quality of the food on certain occasions.
  • JG
    Jo Ann Gonzales
    3 days ago
    1.0
    Don’t stop here …. Walked in and was told by cashier at 8pm that they were only serving soups because they were shutting down the line early. They had no tea, no sodas, only water. Then the kid decided they could make a sandwich. When our sandwich was brought out, I checked it and it had no meat. I’d had enough so I just asked for a refund. The kid acted like he never said anything about shutting down the line when the manager asked the line. Sadly this was my least favorite PB experience and my last at this store.
  • RJ
    Roi Jan
    Jan 1, 2026
    1.0
    Wow. I’m speechless how bad this location is. Beyond bad! Will never ever come back! Disrespectful crew and poor food they ruining the name of Panera bread.
  • NS
    Nicole Sandoval
    Dec 26, 2025
    5.0
    I've been hesitant to eat here because of the negative reviews, but I love Panera so I tried it today and I'm glad I did! The food was exactly as ordered and tasted great, and the woman at the counter was so friendly. She walked the tables several times making sure everyone was satisfied. I will definitely be back!
  • RH
    Ross Hastie
    Dec 21, 2025
    1.0
    Went in store to simply buy a dozen beagles....simple... no one at register for 5minutes went over to the pick up window asked if someone would help the young lady said only 2 people working right now... I said forget it and basically taking my money somewhere else.....
  • ED
    Eve Duck
    Dec 4, 2025
    5.0
    I come through all the time for the sips club thing and without fail if Tre is working the drive thru my day is better. He needs a raise. Such a great energy.

Frequently Asked Questions About Panera Bread

Does Panera Bread in Amarillo accept reservations?

No, Panera Bread in Amarillo does not accept reservations.

What are the operating hours for Panera Bread on South Soncy Road?

Panera Bread is open daily from 7:00 AM to 9:00 PM.