Panera Bread

Reviews

• OK

  Olivia Kurian

  3 days ago
  1.0
  Something is wrong with the lady working there. Trinity was not helpful at all and could not understand a single word I said and had to reenter our order several times. It almost seemed like she was intoxicated. And after several times repeating myself as clear as I could she still got the order wrong! Please find somebody else to take orders!
• NB

  Nicole Ball

  Nov 4, 2025
  5.0
  Delicious new dipper menu items!
• MB

  M.Pamela Brothers

  Oct 23, 2025
  2.0
  The young lady behind the counter was unkempt. Her hair was messy and all over the place, and she was wearing clothes that looked like she rolled out of bed. She was not in a uniform... When ordering, she didn't understand our order and had to re-enter it several times. We wanted to order two pick 2 half sandwiches with soup, and we got 2 full sandwiches of something totally different than what we ordered it was over $50 (not what I was planing on spending) . At this point, we just ate it as we were starving from a long drive. The employee was sweet and soft spoken but seemed immature or young for this responsibility. While we were eating, she walked around us and cleaned . We were the only people in the dining area, and the extra cleaning didn't seem necessary. It made us feel uncomfortable as if we were being rushed out. I would not visit this location again.
• BG

  Brittany Gardner

  Sep 18, 2025
  2.0
  Complained to Panera corporate already and got my meal refunded, so good on them, I respect them. But this location is a joke and y'all should know that one of the managers hates kids, do not even attempt to bring your family here. We were not addressed for at least 15 minutes after we initially walked in, had to help ourselves at the self-serve kiosk as the line was backed up, after ordering I stood at the counter for 2-3 minutes waiting for drink cups and gave up. After the 15 minutes, the cashier brought our cookie which unfortunately triggered an EXTREMELY short-lived tantrum from our 3 year old who was tired and hungry, and wanted the cookie- which i understand was disruptive, but it was short and we were ACTIVELY trying to get it under control. We had literally been saying we would take the food to go if she didn't stop. Nonetheless, the cashier was quick to come tell us that her manager thought "the toddler was being a little loud", which felt sudden and unnecessary considering the tantrum lasted maybe 20 seconds. The cashier gets a point for offering a pastry while we waited, but we really just needed our lunch. When we *finally* got our food, I asked for our drink cups, and the cashier didn't address me, but spoke to her manager over the headset to say "they're saying they need cups now.." After I FINNAALLY got our cups, they couldn't figure out the orders and came to our table to ask if we had a salad. I did, the person with me did not. When we said this, they tried to take my salad off my plate and when i stopped her, she said into her headset, without looking or talking to me, AGAIN, "they're saying the salad is theirs." She walked away without apologizing, addressing me directly, literally 0 customer service. We didn't even get an "enjoy", or "have a good day". We were hardly addressed, even when being spoken about right in front of us, and the one out of 3 times we were directly spoken to was to be chastised for a toddler throwing a fit. This manager needs to learn some stress-management and understand how kids work, especially if you're scheduled during lunch hour. I wouldn't be mad if we were just ignoring the tantrum, but how are you going to be rude about it when we were very obviously trying to get her under control? If it wasn't for the $30 in rewards I was given for explaining how unprofessional and uncomfortable i felt the situation was, I would not be back. Please trust me when I say our toddlers were not being disruptive before or after the tantrum, and that the tantrum itself was extremely short, albeit loud, as they are. Whoever owns this location need to teach their staff some serious customer service skills.
• JM

  Jae Jae May

  Sep 7, 2025
  1.0
  Came just before 8:30 and they said we only have soup because we are about to close. I get they close at 9 but you stop serving food thirty minutes early I don’t understand!

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