Jimmy John's

3.7
264 reviews

About

Sandwich Restaurant

Location

Jimmy John's
2807 S Western Ave, Amarillo, TX
79109, United States

Hours

Reviews

3.7
264 reviews
5 stars
129
4 stars
47
3 stars
23
2 stars
17
1 star
48

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers expressed disappointment over reduced sandwich sizes and quality, with many noting that portions of meat and ingredients have decreased.

Customer Service

Numerous reviews highlighted poor customer service experiences, including rudeness from staff, incorrect orders, and unhelpful responses to complaints.

Delivery Issues

Several customers reported problems with delivery, including lack of communication from drivers and missing items from orders.

Pricing Concerns

Many customers felt that the prices were too high for the quality and quantity of food received, leading to dissatisfaction.

Positive Experiences

Despite the negative feedback, some customers praised the taste of the sandwiches and the friendliness of certain staff members.
  • GS
    Glenn Schneider
    Nov 23, 2025
    2.0
    They used to have good size quality sandwiches. Now they HALF sized (skinny bread, less meat and cheese, etc. ) sandwiches of reduced quality. I would rather have the larger size and pay higher price. I will go to Subway next time.
  • SF
    Sabrina Frederick
    Oct 18, 2025
    3.0
    Today was the second time I've had delivery to my place of work. The driver's from your store do not give any sort of inclination that food has arrived. I specifically requested a text after drop off due to being on the 3rd floor with no view of the outside doors. I do not have the luxury to sit and wait away from my desk for food to arrive.
  • CD
    Colin Davis
    Oct 12, 2025
    5.0
    The folks here are top notch. The app glitched and my food was ready over an hour. They remade my sandwich without an issue.
  • SM
    Sophie Millsap
    Oct 2, 2025
    1.0
    We placed an order for sandwiches for lunch, we got back to our office and we were missing a sandwich. we called to see if we would get one delivered or a refund. The girl on the phone was very rude and unprofessional, stating “what do you want me to do” They refused to let us get a refund or talk to someone who could help because “it was their busy lunch hour” This was my first and last time to ever eat here.
  • CB
    Chelsey Barrett
    Oct 2, 2025
    1.0
    Placed an order and didn’t receive all of my food. I called customer service to get a refund, but was told it was their “busy lunch hour.” Very unprofessional and disappointing. If you can’t fulfill orders or provide proper customer service, you shouldn’t be taking orders. I won’t be eating here again.