Business Details
About
Sandwich Restaurant
Location
Hours
Reviews
3.9
405 reviews
5 stars
211
4 stars
78
3 stars
47
2 stars
22
1 star
47
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including long wait times, unhelpful staff, and incorrect orders.
Food Quality
While many enjoyed the sandwiches, there were complaints about freshness, missing ingredients, and food safety issues.
Staff Attitude
Numerous reviews mentioned unfriendly or indifferent staff, contributing to a negative customer experience.
Speed of Service
Many customers noted a decline in the expected 'freaky fast' service, with several experiences of significant delays.
- WBWillie BennettDec 16, 20251.0This is the most unfriendly store out of every restaurant I've visited in Amarillo. They could use a little Christmas cheer!
- PSPatton SJCNov 20, 20255.0Excellent, quick, friendly service and tasty food😎
- RFRenee FloresOct 12, 20251.0I called to place an order and the guy who answered the phone didn't even answer with this Jimmy Johns. I had to ask if I was calling the right place. He had no idea what was going on,I wanted to make an order but apparently he didn't know anything. I'm stuck at work or I would've went in to order. Seeing how incompetent he was and also seeing the reviews I'm glad I didn't place my order.
- PPphrack999Aug 16, 20253.0Slow. Jimmy John’s used to be known for speed. Now it seems the focus is on online/drive thru orders and not in store customers.
- RTRuthie TerceroAug 14, 20251.0Came in and waited to be served at the register. Employee Kayla approached the register and just stared at us. Did not ask if she could help or anything so I took it upon myself to approach her and start my order. I ordered a turkey combo and a wrap, specified combo and then just wrap by itself. Received only the turkey sandwich and wrap no combo. Everyone there looks like they don’t want to be there