Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Amarillo, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.6
673 reviews
5 stars
307
4 stars
119
3 stars
66
2 stars
39
1 star
142
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Customers reported mixed experiences with staff, ranging from friendly and helpful to rude and unprofessional.
Product Availability
Many reviews highlighted frequent issues with the availability of donuts and other menu items, often being out of stock.
Cleanliness
Several customers expressed concerns about the cleanliness of the location, including dirty tables and unsanitary conditions.
Service Issues
Numerous complaints were made about slow service, incorrect orders, and difficulty in reaching the store by phone.
Lobby Accessibility
The lobby is frequently reported as closed, causing inconvenience for customers who prefer to order inside.
- BLBenjamin LacherDec 27, 20251.0I am writing to express deep concern regarding a recent interaction with a staff member at the Dunkin’ Donuts located at 2823 Western Ave, Amarillo, TX 79109. This incident occurred on 12/27/2025. I ordered two donuts and a bottle of Mountain Dew. I was provided with my order, and as I drove away and took a sip of the Mountain Dew, I noticed it was flat and had a listed expiration date of 11/03/2025, approximately 1 month, 24 days expired. Upon learning I had been provided with an expired food item, I drove back to the location and stopped at the drive-thru speaker. I told the female employee I had an issue with my order and was going to pull up to the window to discuss it. As I pulled up to the window, I was met with a hostile attitude from the young, medium-tone skin employee with piercings and wearing a black ‘Ghost Face’ t-shirt, an employee that seems to be mentioned in numerous negative reviews… I explained my issue and she told me that I should’ve waited at the speaker for her to listen to me and then pull forward. I was going to have to pull forward and speak to her regardless, so I view this as a moot point. I handed her my expired drink and asked if it could be replaced. She stated: “the drink options haven’t changed since you ordered” at which time I asked for something current and not expired. She provided me with a Pepsi that was current, and yelled at me, stating the following: “Next time, wait at the speaker and don’t be a dickhead about it”. She finished her statement by slamming the drive thru window shut before I could respond, obviously trying to get the last word in. I had tried to order donuts on the morning of 12/25/2025 at the same location, at which time the same staff member had informed me they were out of donuts. The store lobby has been closed for months and the staff do not allow customers to come inside to order. I have serious concern for the unhinged behavior of this female employee and her uncalled treatment of a regular customer. Be careful when ordering here!
- DDdgriffin60Nov 16, 20251.0Dunkin needs to shut this place down and pull franchise license - lobby is never open, store hours are not what’s advertised, drive up lane has HUGE potholes, employees not wearing hair covers for long stringy hair I will never be back and purchase anything from this Location in Amarillo Tx
- RTRobb ThomasNov 13, 20251.0Lobby closed. Drive thru only....
- C9Claudia Reyesmkjj&kkk 9Nov 11, 20251.0Went in the morning and got some coffee and donuts for me and my daughter and when we got home, my daughter got her donuts and found a HAIR inside her donut 🤢🤮 how gross is that? Never again gonna buy anything from this place again, ( this happened (11/8) plus they say they open at 6am and when I drive by there around 6:10am I always wanna stop there before work for coffee, the lights are off from the building like wth? idk how this place stays open
- JBJackie BornsteinNov 7, 20251.0Place is always closed and never have any donuts 😵💫
Frequently Asked Questions About Dunkin'
What are the operating hours for Dunkin' at 2823 Western Ave, Amarillo, TX?
Dunkin' is open Monday to Friday from 6:00 AM to 2:00 PM, and on Saturdays and Sundays from 6:00 AM to 4:00 PM.
Does Dunkin' in Amarillo offer delivery and pickup options?
Yes, this Dunkin' location offers delivery and curbside pickup services for your convenience.
What types of meals are served at Dunkin' in Amarillo?
This Dunkin' serves breakfast, lunch, and brunch to satisfy your craving any time of the day.
What are some of the specialty items I can find at this Dunkin' location?
You can enjoy espresso, coffee, donuts, breakfast sandwiches, and tea at Dunkin'.
Is there a drive-thru available at the Dunkin' on Western Ave?
Yes, this Dunkin' location has a drive-thru to make your visit fast and convenient.
Can I order in advance using an app for this Dunkin'?
Yes, you can order ahead of time using the Dunkin' mobile app for a quick grab and go experience.
What are the featured holiday drinks available right now at Dunkin'?
Currently, Dunkin' offers the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and a Berry Sangria Refresher on their holiday menu.
What ice cream and smoothie places are near Dunkin' on Western Ave?
Nearby, you can visit Baskin-Robbins for ice cream and smoothies or Jiggle Berry Juice Bar for smoothies and vegetarian options, perfect for a treat before or after your coffee at Dunkin'.
Are there other food options close to Dunkin' on Western Ave?
Yes, close by are Jimmy John's for sandwiches, La Bella Pizza on Olsen for pizza, and Wienerschnitzel for fast food, offering a variety of dining choices after your visit to Dunkin'.
What fitness or wellness places are near Dunkin' at this location?
Nearby you can find Planet Fitness for workouts, Fresh Start Salon and Barbershop for beauty services, and Oriental Massage Spa for relaxation therapies, all convenient for a stop after enjoying Dunkin'.