Location.com logo
Brand Certified

Dairy Queen

4.0
(1042 reviews)

Business Details

(806) 372-7728

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Location

Dairy Queen
1900 South Washington Street, Amarillo, TX
79109-2465, United States

Hours

Reviews

4.0
1,042 reviews
5 stars
551
4 stars
214
3 stars
132
2 stars
40
1 star
105

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of friendly and rude service, with several customers reporting negative experiences with staff attitudes.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong food.

Food Quality

There are numerous complaints about food quality, including cold items, overcooked food, and unsanitary conditions.

Wait Times

Customers frequently mentioned long wait times for food, with some reporting excessive delays.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members and enjoyed their food, indicating that there are positive experiences to be had.
  • MS
    Manuel Saldana
    1 day ago
    1.0
    Service wasn't the best messed up on the order twice the sundaes we ordered were almost basic except the hot fudge sundae looked lik a milked sundae personally I won't be coming here im going to the one on western service is way better an they step it up
  • RR
    Richard
    Feb 2, 2026
    2.0
    Took 15 minutes for a simple Hamburger and fries.
  • LA
    Lillie Atkinson
    Jan 29, 2026
    1.0
    I’m not sure who works there on Thursdays around 12:15 PM, but I just wanted some ice cream so I went through the drive-through and I remembered that Dairy Queen offers special deals on certain days, but I had already driven up too far to see the specials, so I asked at the drive-through what the specials were, and the lady taking my order just very rudely told me to read the menu, so I didn’t even bother with getting food, I just ordered my small vanilla ice cream cone with sprinkles like usual. She did not ask me if I wanted anything else and I was going to order something else, but she cut me off and just told me to pull up to the window. At the window, she handed me a chocolate cone, and I told her that I asked for vanilla, but that looked pretty good so I would take that. She rolled her eyes at me and ran my card and then handed me back my card without saying a word and when I tried to say thank you, she just closed the window in my face. I would’ve actually bought a meal instead of just ice cream if she would’ve been nice to me. There is one lady with red hair there that is always super nice to me, and I have had a few people be rude when I order, but I chalked it up to that just being the fast food industry, but I’ve never had an experience like this here and it discouraged me from coming back.
  • BK
    Britney Kennedy
    Jan 24, 2026
    5.0
    I food from this location all the time and I wanted to shout out Nicole. She was very kind in this cold weather, we even talked about our tattoos. She needs a raise.
  • FP
    Fredrick Paschall
    Jan 3, 2026
    5.0
    always excellent here

Brand Certified Facts from Dairy Queen

Dairy Queen partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: