Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Location
Hours
Reviews
3.8
733 reviews
5 stars
326
4 stars
165
3 stars
96
2 stars
53
1 star
93
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, long wait times, and unprofessional behavior from staff.
Food Quality
Many reviews highlighted inconsistent food quality, including cold items, incorrect orders, and unsatisfactory preparation.
Staff Attitude
Several customers experienced rude or dismissive attitudes from employees, particularly management.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, as well as enjoying the food.
Cleanliness Concerns
There were complaints about unsanitary conditions, including dirty dining areas and lack of proper food handling practices.
- BHBruce HughesOct 31, 20251.0The lady working the window couldn't get off the phone long enough to get our order right! Contessa. Store # DT-53. My burger was cold and I asked for no onions! Wanted a triple and received a single. Tater tots cold. The worst burger I have ever had! Will not go back to DQ!!!
- FHFreddie HernandezOct 2, 20255.0All I know is that the management team here are amazing these three girls work super hard to make sure everyone gets their stuff and that everyone is ok encluding their own employees kudos Ladies yall are amazing
- HEholly eilersSep 29, 20251.0I had a very disappointing experience with the manager during my visit. When my order was missing fries, instead of addressing the issue quickly, she accused me of lying and held up other customers while reviewing video footage. She later claimed she saw the fries in the bag, but could not provide proof when asked. What should have been a quick stop after football practice turned into a 20-minute ordeal. I understand mistakes happen, but the situation could have been resolved much faster and with better customer service. A simple acknowledgment and replacement would have gone a long way.
- PTPatricia TidwellSep 28, 20255.0Love Dairy Queen on Western in Amarillo food was great. Service was great.
- VMVanessa MendozaSep 14, 20253.0I absolutely love dairy queen but coming to this dairy queen and waiting for forty five minutes to get your food or even just one cup of ice cream is ridiculous! And at this location, it is every single time!
Frequently Asked Questions About Dairy Queen
What type of food and treats does Dairy Queen on South Western Street serve?
Dairy Queen offers soft-serve ice cream, signature shakes, classic burgers, and fries.
What are the regular operating hours of Dairy Queen at 3333 South Western Street?
Dairy Queen is open from 10:30 AM to 10:00 PM Sunday through Thursday, and until 11:00 PM on Fridays and Saturdays.
Where is Dairy Queen located in Amarillo, TX?
Dairy Queen is located at 3333 South Western Street, Amarillo, TX 79109, USA.
How can I place an order online for pickup at Dairy Queen in Amarillo?
You can place an order online for pickup at Dairy Queen using their official ordering website: https://www.dairyqueen.com/en-us/order/pickup/n/13802/
Does Dairy Queen have a mobile app with exclusive deals?
Yes, you can download the DQ Texas App for exclusive deals at https://dqtexas.com/mobile-app/
What phone number can I call to contact Dairy Queen in Amarillo?
You can reach Dairy Queen at +1 806-352-2561.
Which nearby automotive service shops are close to Dairy Queen on South Western Street?
Nearby automotive services include Gills Point S Tire & Auto Service, Peerless Tire Co, and Meineke Car Care, all convenient options if you need vehicle maintenance before or after visiting Dairy Queen.
What pet-related services are close to Dairy Queen in Amarillo?
Nearby pet services include Coronado Pet Shoppe, Bark Avenue at The Shops of 34th Ave, Bark Avenue, and Acoma Pine Animal-Bird Clinic, ideal for pet grooming, veterinary care, or supplies near your Dairy Queen visit.
Are there healthcare providers near Dairy Queen in Amarillo?
Yes, Amarillo Podiatry, Christopher A. Jones, and Dental Group Orthodontics - Amarillo are nearby for foot care, general medical, and dental services around Dairy Queen.
What other dining options are near Dairy Queen on South Western Street?
Nearby eating spots include Yolos Amarillo for fast food and Cliffside Coffee for coffee and smoothies, great for a meal or snack before or after enjoying Dairy Queen treats.