Arby's

3.8
1012 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
5214 S Western St, Amarillo, TX
79109, United States

Hours

Reviews

3.8
1,012 reviews
5 stars
412
4 stars
246
3 stars
179
2 stars
65
1 star
110

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with many experiencing cold or poorly prepared items.

Customer Service

Mixed reviews on customer service; while some praised the staff's friendliness, others reported rudeness and slow service.

Cleanliness

The cleanliness of the restaurant varied, with some customers noting clean conditions while others reported dirty dining areas.

Order Accuracy

Numerous complaints about incorrect orders and items being unavailable.
  • HM
    Hannah Moore
    Dec 24, 2025
    5.0
    Let me tell you about my love for this Arby's. I come here on my lunch break pretty often because its right by my work. These people are working SO HARD. They stay so busy and always have my food done correct and quickly. Its always hot and fresh. The manager here seriously has their team working so smoothly and efficiently. I always have a good time here and the one time they did mess up my order it was like nothing, they fixed it right away no problems at all. These guys are great up here. ❤️🎉
  • EW
    Erica Wilkes
    Nov 12, 2025
    1.0
    Went through drive thru paid almost $11 for fries, beef and cheddar tasted moldy, asked for regular bun and got the onion bun, out of milkshake mix and Arby's sauce but they give me several horsey sauce. So disappointed and won't be going back
  • JM
    John Maccarty
    Oct 15, 2025
    5.0
    Great people how haves respect for their customers and the have great customer service and they get your food out right away
  • JM
    Johnny Mayfield
    Oct 12, 2025
    3.0
    I ordered the beef n cheddar combo. The sandwich was good, but messy. The curly fries were hot and crispy. I noticed they were out of several items including coke, and diet coke. Another guest tried to order the turkey sandwich but they were out of turkey. They were also out of their 3 pepper sauce. The dining room was dark and messy.
  • GG
    gloria galaviz
    Aug 15, 2025
    5.0
    My order is not good misstek