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Arby's

3.8
(1015 reviews)
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Business Details

5214 S Western St, Amarillo, TX
79109, United States
(806) 353-2370
http://www.arbys.com/locations/us/tx/amarillo/5214-s-western-st/store-7490
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
5214 S Western St, Amarillo, TX
79109, United States

Hours

Reviews

3.8
1,015 reviews
5 stars
413
4 stars
248
3 stars
179
2 stars
65
1 star
110

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of experiences with service, ranging from friendly and attentive staff to rude and inattentive behavior.

Food Quality

There were numerous complaints about food being cold, old, or improperly prepared, alongside some positive remarks about freshness and taste.

Cleanliness

The cleanliness of the restaurant was noted positively by some customers, while others reported dirty conditions.

Order Accuracy

Several reviews highlighted issues with incorrect orders and items being unavailable.

Speed of Service

Customers experienced inconsistent wait times, with some praising quick service while others reported long delays.
  • QS
    Quinton Smith
    Feb 13, 2026
    5.0
    Underated black sheep of the fast food family
  • RF
    Rick Franks
    Jan 23, 2026
    4.0
    This location is fairly fast and there food is good. Service was good and the restaurant was clean
  • HM
    Hannah Moore
    Dec 24, 2025
    5.0
    Let me tell you about my love for this Arby's. I come here on my lunch break pretty often because its right by my work. These people are working SO HARD. They stay so busy and always have my food done correct and quickly. Its always hot and fresh. The manager here seriously has their team working so smoothly and efficiently. I always have a good time here and the one time they did mess up my order it was like nothing, they fixed it right away no problems at all. These guys are great up here. ❤️🎉
  • EW
    Erica Wilkes
    Nov 12, 2025
    1.0
    Went through drive thru paid almost $11 for fries, beef and cheddar tasted moldy, asked for regular bun and got the onion bun, out of milkshake mix and Arby's sauce but they give me several horsey sauce. So disappointed and won't be going back
  • JM
    John Maccarty
    Oct 15, 2025
    5.0
    Great people how haves respect for their customers and the have great customer service and they get your food out right away
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Brand Certified Facts from Arby's

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Certified February 22, 2026Yext Knowledge Graph
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