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Arby's

4.0
(632 reviews)
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Business Details

2020 S Ross St, Amarillo, TX
79103, United States
(806) 372-6131
http://www.arbys.com/locations/us/tx/amarillo/2020-s-ross-st/store-1749
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2020 S Ross St, Amarillo, TX
79103, United States

Hours

Reviews

4.0
632 reviews
5 stars
292
4 stars
176
3 stars
73
2 stars
41
1 star
50

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some enjoyed the sandwiches while others reported cold or poorly prepared items.

Service Speed

Service speed varied; some customers experienced long waits, especially in the drive-thru, while others praised quick service.

Customer Service

Customer service was inconsistent; some staff were friendly and helpful, while others were reported as rude or inattentive.

Order Accuracy

Order accuracy was a common issue, with several customers receiving incorrect or incomplete orders.

Cleanliness

Cleanliness of the restaurant was generally noted positively, though some reviews mentioned unsanitary conditions.
  • KI
    Kris Iwamoto
    Feb 18, 2026
    4.0
    Food tastef alright, but there was no horsey sauce, that we requested when ordering online. We were given extra ketchup, though we didn't ask for any. Location is near work. But since the road was too busy to make a left turn out, had to make a right turn and turn around, which made the trip back to work longer, and food wasn't as warm as we'd like. Wasn't as convenient as we'd hoped. We'll still probably eat at Arby's in the future, maybe not at this location.
  • QS
    Quinton Smith
    Feb 16, 2026
    5.0
    Slept on
  • TQ
    Terri Quinn
    Jan 18, 2026
    5.0
    Double Beef and Cheddar With The CurLy Fries 🍟 😋 and A Big Dr Pepper!!! (YummY)"
  • LM
    Lacey Mann
    Dec 10, 2025
    2.0
    They needed up or who let order and i live two hours away so i didn't feel like turning around!!!
  • NO
    Nevada Opry
    Nov 14, 2025
    1.0
    Placed a order an it was all wrong except for sons chicken strips tried to a shake couldn't machine was down again highly disappointed an I kept trying to call an no answer an I was not even given a receipt an didn't realize any of it til we got to the tascosa drive in
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