SS
Soltice Soltice
Feb 14, 2026
On Sunday, February 14th, 2026, I went through the drive-thru between 430 to 545 PM. The cashier took my order correctly, a heavy-set, sweet lady, but there was a problem at the second window.
I specifically ordered two plain ice cream sundaes plus other items. I purchase this order every Sunday for my speech impairment patient that i take care of every weekend, and have never had an issue at this Mcdnls until today. The employee at the drive-thru second window named Emma, she handed me two cones, and I politely said that I had ordered sundaes in a cup. Emma immediately became upset, spoke to another employee, and then got a cup. Instead of handling the cones gently, she roughly turned them upside down, smashing the ice cream into the cup in a disrespectful manner.
She said: " here are your sundaes"
As a caretaker for a patient with autism and speech impediment i am his voice, and I know that my patient will not eat food presented in such an unappealing way. I informed Emma that those were not sundaes but cones. In response, she screamed at me, asking, "AND HOW DO YOU WANT IT?" I repeated that I wanted sundaes, not cones, and then she slammed the drive-thru window shut while making rude faces.
At that point, I was concerned that this employee might do something inappropriate to the food that i still was waiting for. Emma finally gave me the rest of the order, but it was incomplete. I always strive to be respectful to everyone, but I cannot tolerate disrespect when it comes to my patient’s food. Emma threw the spoons at me in a rude manner seams as she wanted to get rid of me to continue a conversation with another male employee.
Emma's behavior does not reflect the standards of this Mcdls employees have been kind and respectful in the past. Where is management when situations like this happend? Management was there, they just dont care. I wonder if they would appreciate having their food served in such a disrespectful and vulgar manner. Perhaps they do, but I am being paid to take care of an incapacitated person. I will bring home the food he wanted and present it in the most respectful way possible.