Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.2
332 reviews
5 stars
115
4 stars
62
3 stars
30
2 stars
24
1 star
101
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff displaying rude and disrespectful attitudes towards customers.
Food Quality
Many customers reported receiving cold or stale food, with several instances of incorrect orders.
Kiosk Ordering
The shift to kiosk ordering was criticized for being impersonal and causing confusion, with some customers preferring traditional ordering methods.
Manager Behavior
Several reviews mentioned unprofessional behavior from management, contributing to a negative dining experience.
Cleanliness
Some customers noted that the restaurant was clean, but this was overshadowed by service issues.
- CRChris RichardsonNov 8, 20251.0There is literally no service counter and they will refuse to take your order if you ask. You have to pay through nasty dirty kiosks or via their phone app. The dining room is also super small and dirty. It might as well be a drive-through only location. No thanks.
- GHGhassan HusseinNov 5, 20255.0Nice outdoor seating area. Drink machine was out of service
- DWDanni Dragon WilliamsNov 3, 20252.0We were in a hurry and didn't check our order at the window. One of the 5 drinks was totally the wrong thing and we were missing the chicken nuggets from the kids biggie bags. We were surprised since normally biggie bags are put into separate bags Sadly we didn't have time to go back and didn't ask for a receipt so we couldn't even call.
- JLJ LeeNov 3, 20254.0I came for lunch, the restaurant was not busy. My Dave's Single was prepared excellently. It was delicious! Plenty of free parking
- KNKatherine NoyOct 23, 20252.0The food was pretty good, BUT the drive through worker had a DISREPECTFUL attitude. You cannot order from the workers. You can only order from the Kiosk inside. The kiosk informs you to ask for your cups at the counter. The drive through worker said "Well there's just 2 of us, so you need to wait a minute," with a scowl on her face. The kiosk also says to ask for your receipt when you get your food. When I asked for the receipt, the worker rolled her eyes at me and said "receipts don't print for Kiosk orders". Terrible service!!!! (The poor new girl at the counter had a wonderful attitude, she just didn't know how to help me.)
Frequently Asked Questions About Wendy's
Is West Stacy Road Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Allen, TX?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Allen, TX into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (469) 656-3953.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does West Stacy Road Wendy’s serve breakfast?
Yes, this Wendy’s location in Allen, TX serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at Wendy's on West Stacy Road?
The drive-thru is open Monday to Thursday from 6:30 AM to midnight, Friday and Saturday from 6:30 AM to 1:00 AM, and Sunday from 8:00 AM to midnight.
Does the West Stacy Road Wendy's serve breakfast?
Yes, this Wendy's location serves breakfast with options like breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
How can I place an order online or through an app for this Wendy's?
You can order via the Wendy's mobile app or their website at order.wendys.com. The app is available on the Apple App Store.
What payment options are accepted at Wendy's on West Stacy Road?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is delivery available for the Wendy's at 853 W Stacy Rd, Allen, TX?
Yes, delivery is available where offered. Use the Wendy's app or order.wendys.com to check if delivery is available at your address.
How do I contact the West Stacy Road Wendy's for questions or feedback?
You can call the location at (469) 656-3953, use the live chat on their Contact page, or call 888-624-8140 for customer care.
Are there other fast food or burger restaurants near Wendy's on West Stacy Road?
Yes, nearby options include another Wendy's, Liberty Burger, McDonald's, Burger King, and Taco Bell, offering customers variety in fast food choices close by.
What nearby places can I visit after dining at Wendy's on West Stacy Road?
Nearby you can visit Original ChopShop for healthy meals, The Blue Fish for seafood, or Outback Steakhouse for steak dining experiences.
Are there nearby places to grab a coffee near Wendy’s at 853 W Stacy Rd?
Yes, there are Starbucks locations nearby where you can enjoy coffee before or after your Wendy's visit.
Are there services like a barbershop or a bank near Wendy's on West Stacy Road?
Yes, Floyd’s 99 Barbershop and PNC Bank are close by, providing convenient grooming and banking services near Wendy's.