Subway

2.7
142 reviews
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Business Details

977 State Highway 121, Allen, TX
75013, United States
(214) 383-9501
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Allen Subway® Restaurant at 977 State Highway 121 brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
977 State Highway 121, Allen, TX
75013, United States

Hours

Reviews

2.7
142 reviews
5 stars
36
4 stars
19
3 stars
14
2 stars
10
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and dismissive behavior from staff, leading to a negative customer experience.

Order Accuracy

Many customers reported issues with incorrect orders, including wrong toppings and missing items, particularly with mobile orders.

Food Quality

Several reviews mentioned dissatisfaction with portion sizes and food quality, including complaints about stale bread and insufficient ingredients.

Cleanliness

Customers frequently noted unclean conditions in the restaurant, including dirty tables and restrooms.

Staffing Issues

The location appears to be frequently understaffed, leading to slow service and long wait times during busy hours.
  • RM
    Ruth matona
    Nov 6, 2025
    1.0
    There are two ladies who works here often , they both won’t say their exact name and the older one said that her name was margarita which I believe was a lie . She won’t put the veggie that I asked and had a whole attitude the whole time . Her accent sounded like Spanish . She totally does not deserve to work here . She has little to zero customer service skills. She gave me hard cookies and I asked her to change to the soft one , she wouldn’t do it . She said I could walk out if I wanted to , she won’t do it . I asked for the manager she said she wasn’t there . I really wish I could speak to their manager . These ladies do not deserve to work there
  • JJ
    jfunn
    Oct 19, 2025
    1.0
    The lady working Sunday noon on 10/19 was awfully rude. I had an online order and accidentally didn’t request my sandwich warmed. I kindly asked her in Spanish and she said next time make sure to order it correctly online. Then as I open my other sandwich, I noticed she gave me the wrong bread. I told her that it wasn’t an inconvenience this time, but that she had made it wrong. She had so much attitude and sarcasm to be making easy mistakes herself. Don’t bother coming here.
  • EK
    emirhan karakoç
    Sep 30, 2025
    2.0
    extra lettuce for money, drinks for $4??? bruh
  • SK
    sampath kumar
    Sep 14, 2025
    1.0
    It’s not even deserve 1 star, actually it’s my bad, I went to this store without checking the reviews. Guy’s I am this is my worst experience, I ever had in a restaurant. Don’t waste your time and your vibe by visiting this store. Very rude customer service.
  • CJ
    Courtney Johnson
    Sep 7, 2025
    1.0
    Save your time go to another location.
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Frequently Asked Questions About Subway

What are the operating hours of Subway at 977 State Highway 121 in Allen, TX?

Subway is open every day from 9:00 AM to 10:00 PM.

Does Subway at Retail Shops at Star Creek offer catering services?

Yes, Subway offers catering services and can help with your catering needs.