Brand Certified
McDonald's
3.4(1204 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
815 S Allen Heights Dr, Allen, TX
75002, United States
Certified by McDonald's • Mar 01, 2026
(214) 495-9930
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.4
1,204 reviews
5 stars
461
4 stars
236
3 stars
146
2 stars
82
1 star
279
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unresponsive, and unprofessional.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and overall dissatisfaction with order fulfillment.
Management Issues
Feedback indicated a lack of effective management, with complaints about staff training and management's attitude towards customers.
Food Quality
While some customers enjoyed the food, there were complaints about food being cold, expired, or not prepared correctly.
Cleanliness and Atmosphere
Several reviews mentioned cleanliness issues and a chaotic atmosphere, particularly during busy times.
- RBRobert Boatright2 days ago1.0This McDonald’s is terrible and serving gross food 🤢🤢🤮🤮. They got our order wrong 3 times in a row and then their managers are too lazy to even answer the phone and take care of the paying customers. Gross food/bad service my family won’t be back. Such a disappointment when a good McDonald’s can be turned terrible by lazy management……. ❌❌❌❌❌🤮🤮🤮
- SCSandra CoronadoFeb 23, 20261.0Just got my food from Doordash, the nuggets and fries taste very old not fresh
- JJJohnFeb 23, 20261.0To whoever owns this business. You need to fire the morning staff! Waited at counter over 10 min and was ignored. Looked right at me and ignored!! Service WAY too slow.
- AMAaron MirandaFeb 14, 20265.0Always have a great experience there. Very nice individuals working there.
- MCMarcos CFeb 1, 20261.0Terrible customer service with some of the workers giving too much trouble when picking up mobile orders making it feel it is nearly impossible never receive fresh fries and was once told they were completely out of fries when that was all I really wanted wish they trained there workers better honestly I also feel it is more so the management that gives the worst treatment rather then regular hourly workers also soda was not carbonated what's I am very disappointed:((
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
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- Legal business name
- Hours of operation
- Phone number
- Official website