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McDonald's

3.7
(1452 reviews)

Business Details

370 E Stacy Rd, Allen, TX
75002, United States
(214) 383-2803
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
370 E Stacy Rd, Allen, TX
75002, United States

Hours

Reviews

3.7
1,452 reviews
5 stars
608
4 stars
321
3 stars
185
2 stars
103
1 star
235

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several instances of poor service and lack of accountability for mistakes.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Food Quality

Feedback on food quality was mixed, with some customers praising hot and fresh meals, while others complained about cold or poorly prepared food.

Cleanliness

The location was noted for being clean and well-maintained, particularly the play area for children.

Staff Performance

One employee, Matthew, received multiple commendations for excellent service, contrasting with the overall negative feedback about other staff.
  • JB
    Josh Blackwood
    6 days ago
    4.0
    This McDonald's was one of the best ones I have been too! The fries were hot and crispy and the burger was good compared to recent McDonald's I have been too! Service was fast and employees were friendly! Definitely would recommend this location!
  • KO
    Kendi Olmsted
    Feb 12, 2026
    1.0
    I ordered a #8 Bacon Bagel, No Cheese, No Butter, No Butter Sauce, Crispy Bacon. I received a Bacon and Egg Biscuit. I drove all the way back up and went back through the drive thru. They said to pull forward and they would fix it. "No apology"! After waiting another 10 min the Manager came out carry a coffee asking if I had order one I said no, that I have been waiting on a Bagel sandwich that they had given me a biscuit instead. The manager went back in and finally came back with the correct on 5 min later. I asked how I could prevent this from future orders and he said "someone else must have gotten your order and to have a good day". Still "no apology!" As a side note, the mistake was made in the kitchen not the lame excuse that someone had gotten my order because the order reciept attached to the bag was exactly what I had ordered. I told the manager as he walked off that this type of service is unacceptable and he responded. "Have a good day!"
  • JF
    John Fitzgerald
    Feb 7, 2026
    5.0
    Never had a bad experience, manager always helps fix my order and honestly just a good time every time im there.
  • BH
    billy hale
    Jan 21, 2026
    5.0
    Always eat here, very nice place to eat at. Order is always correct, and tastes amazing. Matthew, specifically, was awesome at the drive through, very personable, and hard working. We need more people like this, for real. Thank you guys!!
  • RB
    Ryan Bautista
    Jan 20, 2026
    1.0
    Around 11:40pm I order bacon double quarter pounder large meal with hot mocha with extra pumps of caramel and French vanilla. When we pulled up to the second window they gave us a mocha frappe and we told the guy that we ordered a hot mocha and he said yes twice and I told him again and he said yes again. Seems like the guy didn’t know a lot of English and didn’t know what he was doing. The fries were cold and the buns of my burger was very oil and the burger is cold. Update: ate the food the fries and burger were bland and not warm. The buns were so oily when I squeezed the bun more of the oil came out and part of the bottom bun started to fall off because it was that oily.

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's at 370 E Stacy Rd, Allen, TX?

McDonald's is open daily from 5:00 AM to 12:00 AM (midnight).

Does this McDonald's location offer delivery services?

Yes, this McDonald's provides delivery services every day from 5:00 AM to 12:00 AM, including same-day and no-contact delivery options.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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