McDonald's

3.6
2017 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
104 Central Expy, Allen, TX
75002, United States

Hours

Reviews

3.6
2,017 reviews
5 stars
791
4 stars
436
3 stars
307
2 stars
125
1 star
358

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and frequent order mistakes.

Food Quality

Many reviews highlighted issues with food quality, such as cold or reheated items, incorrect orders, and unsatisfactory preparation.

Cleanliness

Several customers noted that the restaurant was not clean, with dirty tables and unsanitary conditions.

Inconsistent Experience

While some customers praised quick service and good food, many others had negative experiences, indicating a lack of consistency in service and food quality.

Operational Problems

Customers frequently mentioned issues with the restaurant's systems being down, leading to canceled orders and confusion about service availability.
  • ZP
    Zoe P
    Nov 15, 2025
    5.0
    I came with my kiddos during the weekend lunch rush and received the best customer service I’ve ever gotten at any McDonald’s. I ordered thru the app and accidentally selected drive thru instead of table. The manager said it was no problem, helped me, and personally got my order ready super fast. We had a girl come to our table to see if we needed anything and throw trash for us. Every employee we encountered was so polite and welcoming.
  • LB
    Lindsay Brown
    Nov 15, 2025
    4.0
    My order was missing 2 McChicken sandwiches and I was told to go bk through the drive-thru which was busy. I got my missing items but after the wait my food was cold and not at all fresh. When I received the missing items I didn’t get any type of apology not even anything about fixing the entire order for the wait of having to go bk through the drive-thru again and having cold food when all was said and done. I’m very disappointed about this visit but on a positive note i would like to say that if the food temperature wasn’t cold it would have been a really tasty meal, especially the McDouble hamburgers.
  • PN
    Paul Nguyen
    Nov 9, 2025
    5.0
    This is probably the nicer McDonald's restaurant in the area. The food is decent and fresh considering moderate customer here. My son loves the play place here. The kids are nice and respectful here. The restroom is cleaned. The food over is okay. It's McDonald's. Highly recommend for any visitors or McDonald's play place regulars. 🍔🤸🏼
  • CK
    Casey Knighton
    Oct 24, 2025
    1.0
    Waited 30 MINUTES in the drive through tonight for a DoorDash order for 1 Big Mac, 3 cookies and fries, just for them to tell me their system is down and they need ANOTHER 20 MINUTES to make it - That's a total of 50 minutes wasted for ONE BIG MAC. 50 MINUTES I don't get paid for by DoorDash. I have RENT i need to make! It's 1:30am, 6 cars have already left, other doordashers are standing at the door with the doorbell, and EVERYONE is just being IGNORED. This week ALONE, this McDonald's has had "mysterious" NIGHTLY systems failures so we have been unable to complete 5 NIGHTS OF DOORDASH MCDONALD'S DELIVERIES IN A ROW... Also, OUR OWN MCDONALD'S APP PERSONAL ORDERS are CANCELED as individuals....our orders are ROUTINELY canceled by the time we get to the window, because y'all are TOO LAZY to make a Big Mac?? This McDonald's has a habit of not only IGNORING their customers, but LYING to them through their TEETH because they're too lazy to have FORETHOUGHT to make more food as supplies dwindle during the late night, early morning shift. This is NOT a good look McDonald's. You have been reported to corporate.
  • AB
    Anika Bass
    Oct 23, 2025
    1.0
    This food we order was cold, the Burger's were dry and cold. The meat and onions where coming out of a cold bun. On top of that the basket of fries we ordered where super cold. A day later myself and my child got sick with diarrhea, food poisoning and I believe it came from cold food that had probably been sitting a while. It's sad if I had the time to go and return it and have them make everything freah I would have. I am very disappointed with this McDonald's restaurant. Never again will I eat there.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 104 Central Expy in Allen, TX?

McDonald's at 104 Central Expy in Allen, TX is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, this McDonald's location offers delivery, same-day delivery, and no-contact delivery services.