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McDonald's

3.6
(1992 reviews)

Business Details

104 Central Expy, Allen, TX
75002, United States
(972) 727-2701
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
104 Central Expy, Allen, TX
75002, United States

Hours

Reviews

3.6
1,992 reviews
5 stars
779
4 stars
427
3 stars
297
2 stars
127
1 star
362

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude staff, slow service, and frequent order mistakes, leading to frustration and dissatisfaction.

Food Quality

Many reviews mentioned cold or poorly prepared food, with several customers experiencing food safety concerns.

Management Response

While some customers received compensation for their issues, others noted unprofessional behavior from management and a lack of accountability.

Positive Experiences

A few customers highlighted exceptional service from specific employees, indicating that there are instances of good customer care.

Inconsistent Hours

Multiple reviews pointed out discrepancies in advertised hours, with customers finding the location closed when they expected it to be open.
  • D9
    Destroyerjedi 99
    4 days ago
    1.0
    I mean it’s McDonald’s so the bars already low. Just wish it was a better one.
  • MR
    Monica Rodriguez
    Feb 24, 2026
    1.0
    Says it's open 24 hours, however on multiple occasions I have attempted to go through the drive thru and you are not open both times it was around 345am during the week. Please fix your hours of operation. Thanks!
  • JN
    Jeremy Ned
    Jan 17, 2026
    1.0
    Waited in line for 20 minutes to receive cold fries and cold burgers. Took my fries back in to get fresh ones then I realized the kid was the ONLY employee there. Taking orders and cooking. Midnight on a Friday. Do better McDonald’s.
  • AB
    Alek Bakhashab
    Jan 15, 2026
    1.0
    fries were soggy and old, and they forgot my mcchicken. overall terrible
  • MH
    Manuel Hernandez
    Jan 4, 2026
    1.0
    I had a very poor experience at this McDonald’s on 1/4/26 around 7:30 to 8:00 PM. My drive-thru order was a large order and was incorrect. After being handed my strawberry smoothie and two juices, I was told to park in spot #2 to wait for the rest of my order. When the runner brought out the remainder of my food, I noticed I was missing one Happy Meal juice. I informed him, and he went back inside and returned with drinks, bringing two instead of one. After that, I let him know I was also missing the two fries I had ordered. The runner went back inside again, and a manager came out. Instead of addressing the issue professionally, the manager accused me of asking for items I did not order or pay for, saying that people lie to get free food. His tone was aggressive and disrespectful. I explained that I ordered three Happy Meals, which all include a drink, and that I had clearly ordered two fries at the drive-thru. I also pointed out that my order was correct on the screen before I went to the first window, so any mistake was not mine. The manager went back inside to check the order and then returned, stating that the fries were not on the order. He did not bring the receipt out or show me any proof. He then told me I could go back around and reorder the fries. I told him there was no reason for me to lie and that he should ensure his drive-thru staff are accurately taking orders. When I asked for his name so I could report the incident, he refused and said he only gives his name to “federal officials,” which is completely unprofessional. I ultimately went back around because I know what I ordered and still wanted the fries to complete my meal. Given the size of my order, there was absolutely no reason for me to be spoken to in an accusatory or disrespectful manner. Even if a mistake was made, the way this situation was handled, especially by a manager, shows poor leadership, lack of accountability, and unacceptable customer service.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 104 Central Expy in Allen, TX?

McDonald's at 104 Central Expy in Allen, TX is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, this McDonald's location offers delivery, same-day delivery, and no-contact delivery services.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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