McDonald's

Reviews

• RN

  Ritul Nagamanickam

  2 days ago
  5.0
  David was wonderful and genuinely the best customer service I’ve ever experienced at fast food. Great experience!
• MH

  Manuel Hernandez

  Jan 4, 2026
  1.0
  I had a very poor experience at this McDonald’s on 1/4/26 around 7:30 to 8:00 PM. My drive-thru order was a large order and was incorrect. After being handed my strawberry smoothie and two juices, I was told to park in spot #2 to wait for the rest of my order. When the runner brought out the remainder of my food, I noticed I was missing one Happy Meal juice. I informed him, and he went back inside and returned with drinks, bringing two instead of one. After that, I let him know I was also missing the two fries I had ordered. The runner went back inside again, and a manager came out. Instead of addressing the issue professionally, the manager accused me of asking for items I did not order or pay for, saying that people lie to get free food. His tone was aggressive and disrespectful. I explained that I ordered three Happy Meals, which all include a drink, and that I had clearly ordered two fries at the drive-thru. I also pointed out that my order was correct on the screen before I went to the first window, so any mistake was not mine. The manager went back inside to check the order and then returned, stating that the fries were not on the order. He did not bring the receipt out or show me any proof. He then told me I could go back around and reorder the fries. I told him there was no reason for me to lie and that he should ensure his drive-thru staff are accurately taking orders. When I asked for his name so I could report the incident, he refused and said he only gives his name to “federal officials,” which is completely unprofessional. I ultimately went back around because I know what I ordered and still wanted the fries to complete my meal. Given the size of my order, there was absolutely no reason for me to be spoken to in an accusatory or disrespectful manner. Even if a mistake was made, the way this situation was handled, especially by a manager, shows poor leadership, lack of accountability, and unacceptable customer service.
• ML

  Mohammed Layth

  Dec 28, 2025
  5.0
  David is a great employee we came in five minutes after closing and he served us with a smile on his face and he went around every obstacle to serve us. He’s a great person
• ST

  Stephen Torgerson

  Dec 21, 2025
  1.0
  Rating is slow low due to their treatment of online orders. On my last one, they forgot 2 food items on the menu and made my girlfriend and I stay inside of their store for 20 minutes while they fixed their dumb mistakes. One of the food items was a vanilla ice cream cone. The staff is so smart they kept asking me “what kind of vanilla ice cream cone” I had. There is only one. Why do I(had McDonald’s 3 times this year) know more about the menu than an employee? Not a single apology or one word about a refund for their failure to fulfill an online order in a timely manner. I understand the hiring pool at McDonald’s isn’t the best but I think at least hiring folks who can read and speak English more would be a good start. This was going inside for pickup by the way… if you go through the drive through, they are just as slow as inept. Almost every time I go there I end up regretting it due to slow and bad service.
• BK

  Brad King

  Dec 16, 2025
  2.0
  Tried the Ranch Chicken wrap...All tortilla with a tiny piece of chicken. Some day I will order one in the lobby and unwrap it in front of a manager while holding a picture of their add. $3.25 I can save for different quick snack...

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