Business Details
About
Grocery StoreSupermarketGrocery Delivery Service
Your Allen H-E-B is located at the northwest corner of Exchange Parkway and State Highway 5 (Greenville Avenue) in Allen, across the street from Allen High School. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico. H-E-B partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B® brand products are made for the love of Texans and deliver uncompromising quality. Your Allen H-E-B showcases all the quality products and innovative services H-E-B customers have come to love and expect, including convenient curbside pickup & grocery delivery, a full-service H-E-B Pharmacy with a drive-thru, True Texas BBQ, scratch bakery, Blooms floral shop, and much more. See you soon!
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
1,950 reviews
5 stars
1,526
4 stars
235
3 stars
74
2 stars29
1 star
86
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, though some reported negative experiences with specific employees.
Product Quality
The store is noted for its fresh produce, quality meats, and extensive selection of gourmet and unique items.
Store Cleanliness
Customers frequently mentioned that the store is clean and well-organized.
Pricing
While many customers appreciated the competitive prices, some noted that certain items, especially produce, can be pricey.
Curbside Pickup Issues
Several reviews highlighted long wait times and confusion with the curbside pickup service.
- EEElizabeth5 days ago1.0not sure if there is a staffing issue but I have had to bag my own groceries both times in the past 2 visits i’ve had because the baggers are no where to be found with multiple employees just standing in the front looking around.
- POPenny OslinNov 6, 20255.0I LOVE HEB!!! This particular HEB has fantastic music playing, super friendly staff, exquisite meat & fantastically superb produce!! I'd highly recommend this new location & I can't wait to go back!! 10/10!!!
- MMMolly Renfrow MatthewsNov 5, 20255.0Blows other grocery brands out of competition. WELL TRAINED staff are always helpful and friendly in every store, every town. Great prices every day, huge elections, fresh, fresh produce. You can’t shop better. H*E*B sets the standard.
- BFBrian FNov 1, 20251.0It’s a trend at this point. I normally shop the Plano location and use this one as a backup. I’ve been here 3x and each time is something significant. 1/18/25 - the entire curbside team was sent home except one individual. The curbside line was around the corner and I essentially got to watch the entire 3Q of the Detroit-Washington playoff game on my phone. I don’t blame the worker. I felt bad for him and even left him a tip, but I’m uncertain who made the decision to cut the curbside team when there were at least 20+ unfilled orders. Their letters go to M and there were nearly 10 cars in front of me when I got there. Second time was in the summer. I went in and flies were all over the hot prepared items. I didn’t notice it today so maybe they fixed that issue. Today - the Plano store didn’t have the kind of turkey breast my family likes. No problem. The Plano shopper indicated there would be a sub. I declined it because I saw the item was available at the Allen store. I placed the order for pickup and got the app pushed notification that my order was ready for pickup. Drove nearly 20-mins out of the way to get it. I checked-in via the app and the curbside worker comes out and says, “We don’t have your order but we will for sure refund you” like it was doing me a huge favor. I asked her why my order wasn’t canceled if it wasn’t available or why the shopper didn’t use the app to make a substitution because then I could’ve at least rejected the substation and wouldn’t have driven out there. The response: “I don’t know.” I also asked why I got a notice that it was ready when there was nothing to pick up. Again, “I don’t know.” This location is poorly run and does not consider their customer experience. At all. HEB is far and away the best grocer in the state. This location is not good. I’ll drive to Frisco to avoid interaction with this site at this point. I even checked Google reviews to see if it was me or if this site was rated lower than the other North Dallas suburban sites and all are 4.6 so maybe Google aggregates the ratings? If that’s the case, this location is bringing the aggregate down.
- KLKeith LatimerOct 31, 20255.0HEB is my favorite grocery store, unfortunately there closest one to me is 50 miles away, maybe they will build one even close soon. Their HEB products are as good, if not better, than the name brands. Their flour tortillas are made in store and excellent! The ones I just bought were still warm!
Frequently Asked Questions About H-E-B
When will this H-E-B be opening?
The grand opening of your H-E-B Allen is scheduled for 6 a.m. on 10/4/23!
When is the grand opening of H-E-B Allen?
The grand opening is scheduled for 6 a.m. on October 4, 2023.
What are the operating hours of H-E-B Allen?
H-E-B Allen is open daily from 6:00 a.m. to 11:00 p.m.
What pickup and delivery options does H-E-B Allen offer?
H-E-B Allen provides in-store pickup, curbside pickup, and delivery services.
Where is H-E-B Allen located?
It is located at 575 E Exchange Parkway, Allen, TX 75002, at the northwest corner of Exchange Parkway and State Highway 5 (Greenville Avenue), across from Allen High School.
Does H-E-B Allen have a pharmacy?
Yes, H-E-B Allen includes a full-service pharmacy with a drive-thru.
What payment methods are accepted at H-E-B Allen?
They accept American Express, Android Pay, Apple Pay, cash, check, contactless payments, Discover, Mastercard, Samsung Pay, and Visa.
Does H-E-B Allen have wheelchair accessible facilities?
Yes, H-E-B Allen offers wheelchair accessible entrances, parking, seating, and restrooms.
What services and specialty shops are available at H-E-B Allen?
Services include a scratch bakery, florist, and a meat & seafood market.
Are there nearby dining options for customers visiting H-E-B Allen?
Yes, nearby options include True Texas BBQ for barbecue and sandwiches, Hat Creek Burger Company for burgers and fast food, and Starbucks for coffee and drinks, perfect for a meal before or after your visit.
What nearby services can complement my trip to H-E-B Allen?
Nearby, you can find Bank of America facilities for banking needs, 7-Eleven convenience stores and gas stations, and Allen CrossFit for fitness activities.
Are there educational facilities near H-E-B Allen for families visiting?
Yes, Oak Brook School and Big Blue Marble Academy Allen, both preschools and day cares, are located nearby, convenient for families.