Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Allen,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.1
1,665 reviews
5 stars
906
4 stars
377
3 stars
169
2 stars
60
1 star
153
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently praised the deliciousness and flavor of the chicken, though there were complaints about inconsistency, dryness, and overcooking.
Service Issues
Several reviews highlighted poor customer service, including rude staff, incorrect orders, and slow drive-thru times.
Cleanliness
Multiple customers reported unsanitary conditions in the restaurant, particularly in the bathrooms, which negatively impacted their dining experience.
Pricing Concerns
Many customers felt that the prices were too high for the portion sizes and quality of food received.
Positive Staff Interactions
Despite some negative experiences, several reviews mentioned friendly and helpful staff members who contributed positively to their visits.
- ANAlexandria Nicole1 day ago1.0Check your burritos y'all I found a bone in my chicken burrito. I almost choked.
- HMHumble MantisNov 10, 20254.0Good, somewhat healthy grilled chicken fast food.
- EIEstiló ItalianóNov 2, 20255.0Atiende unas muchachas muy amables y atentas
- VJVivir Jimen (JimVivir)Oct 20, 20251.0WOW, whats up with your staffs bad attitude because i asked for a fork with my meal to go? I should be upset that i had to drive back for utensils. I ordered a 4peice and 2 small items paid 20+dollars, why are you over charging for the drinks? $4.31 for a fountain drink? Thats crazy!!!
- CRCat ROct 19, 20255.0Food was delicious and service was perfect.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Allen, TX?
El Pollo Loco in Allen, TX is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located?
El Pollo Loco is located at 386 E Stacy Rd, Allen, TX 75002, United States.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Are there any catering options available at El Pollo Loco?
Yes, El Pollo Loco offers catering services.
Does El Pollo Loco have a drive-thru service?
Yes, El Pollo Loco provides a drive-thru service for customer convenience.
Is free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
Which nearby fast food restaurants can I visit along with El Pollo Loco?
Nearby fast food options include Whataburger, Jack in the Box, McDonald's, and Chick-fil-A Stacy Road FSU, offering a variety of burger, chicken, and Mexican food choices.
Are there other Mexican restaurants near El Pollo Loco?
Yes, Mexican dining options near El Pollo Loco include Taco Bell, Wild Salsa, Cyclone Anaya's, Neon Cactus, and Taco Bueno, which provide authentic Mexican and Tex-Mex cuisine.
What other services or stores are close to El Pollo Loco in Allen, TX?
Nearby services include Ocean Blue Car Wash for vehicle cleaning, Origin Bank and RBFCU for financial needs, as well as Macy's and JCPenney for shopping.