Brand Certified
El Pollo Loco
4.1(1688 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
386 E Stacy Rd, Allen, TX
75002, United States
Certified by El Pollo Loco • Mar 01, 2026
(469) 854-6525
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/tx/allen/386-e-stacy-rd
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Allen,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.1
1,688 reviews
5 stars
918
4 stars
378
3 stars
170
2 stars
61
1 star
161
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
While many praised the chicken for being flavorful and juicy, there were numerous complaints about cold, dry, or improperly cooked food.
Cleanliness
Several reviews highlighted unsanitary conditions in the restaurant, particularly in the bathrooms.
Portion Sizes
Many customers expressed dissatisfaction with the portion sizes, stating they were smaller than expected or not worth the price.
Positive Experiences
Despite the negative feedback, some customers had positive experiences, noting friendly staff and enjoyable food.
- HDHuberth Diaz3 days ago5.0I love how fast the service was, the staff, AMAZING! Thanks to Angie for great customer service. The food is super good, and the quality is 👌!
- MPMitchell Paschke3 days ago1.0Riley was extremely extremely rude and has no idea how to do his job.
- RRRudyFeb 25, 20261.0PLACE IS ALWAYS COLD….. I ask the manager to please turn on the heater & I was ignored, on top of that most of their staff are sooo unfriendly….. they are just talking on the back, while it’s hard to get someone to help you while your chicken or food gets COLD
- LMLisa MFeb 6, 20261.0Lady who im guessing is a manager was very rude, after I told them they gave me the wrong order. She proceeded to accuse me of “eating the chicken” when there was no chicken to begin with. Overall, just a rude individual.
- CSCalvin “CJ” SmithJan 20, 20265.0The food at this establishment was exceptionally delectable. The service was impeccable, and the manager expressed his gratitude for our patronage. I personally found the food to be exquisite, and I thoroughly enjoyed the service and the restaurant staff. I am confident that I will return to this establishment in the future. I would rate this restaurant a perfect 15 stars due to the exceptional grilled oysters. Please continue to provide such outstanding service.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Allen, TX?
El Pollo Loco in Allen, TX is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located?
El Pollo Loco is located at 386 E Stacy Rd, Allen, TX 75002, United States.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Are there any catering options available at El Pollo Loco?
Yes, El Pollo Loco offers catering services.
Does El Pollo Loco have a drive-thru service?
Yes, El Pollo Loco provides a drive-thru service for customer convenience.
Is free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
Which nearby fast food restaurants can I visit along with El Pollo Loco?
Nearby fast food options include Whataburger, Jack in the Box, McDonald's, and Chick-fil-A Stacy Road FSU, offering a variety of burger, chicken, and Mexican food choices.
Are there other Mexican restaurants near El Pollo Loco?
Yes, Mexican dining options near El Pollo Loco include Taco Bell, Wild Salsa, Cyclone Anaya's, Neon Cactus, and Taco Bueno, which provide authentic Mexican and Tex-Mex cuisine.
What other services or stores are close to El Pollo Loco in Allen, TX?
Nearby services include Ocean Blue Car Wash for vehicle cleaning, Origin Bank and RBFCU for financial needs, as well as Macy's and JCPenney for shopping.
Brand Certified Facts from El Pollo Loco
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Certified March 01, 2026Yext Knowledge Graph
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