Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Allen,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.1
1,676 reviews
5 stars
911
4 stars
378
3 stars
170
2 stars
60
1 star
157
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers praised the chicken for being juicy and flavorful, but there were complaints about inconsistency, with some reporting dry or burnt chicken.
Service Issues
Many reviews highlighted poor service experiences, including long wait times, incorrect orders, and unprofessional staff behavior.
Cleanliness
Several customers noted that the restaurant was dirty, particularly the bathrooms, which negatively impacted their dining experience.
Value for Money
Customers expressed concerns about portion sizes being small and prices being high, leading to perceptions of poor value.
Positive Staff Interactions
Despite service issues, some reviews mentioned friendly and helpful staff, particularly managers who provided good customer service.
- CCC C2 days ago5.0I'm surprised to see the low rating. I've never dined in, just have ordered take-out, both through the official app and via UberEats and I've yet to have an issue and I'd been going to this location for a few years . Maybe because I'm the type of person to just pick up my order and leave afterwards, and even then my order is always ready during the estimated time given. If I need more salsa, I ask for it and they give it to me. The food has always been great- moist and flavorful. The only disclaimer I'd give is , their chicken is smaller than other places but it's because they don't use antibiotics/hormones etc into making their chicken bigger in a short time frame like other chains . And of course, like any foods restaurants if they get busy, just check your order before leaving . Only once did they fail to add the salsa I requested but that's not a big deal. Like yes they can do better but that's human error in the event that they are busy and overlooked. I really love El Pollo Loco and honestly if Texas didn't have this chain, I would had missed it dearly. I would even argue that this location is also better than my memories back in CA because the chicken was at times dry but here it's always been moist. There's other food chains that claim themselves to be healthy but other than Salad and Go , El Pollo Loco in my opinion is the next best thing. Love the chipotle burrito and the family packs. ALSO THE CHURROS ARE SO GOOD. 10/10 No drama. The drama is sometimes the racism that I've encountered living in texas by certain ethnicities but that's another topic for another day (but is that why it's rated low? because those ethnicities match the low ratings , so I have to wonder)
- LFLeesa FoxxJan 5, 20261.0For whatever reason, every time I order a burrito they forget the chicken. I’ve had this meal fixed so many times and I’m over it. I tried calling on Friday and no one answers so it’s my last time visiting.
- NRNick RosasDec 21, 20255.0We don't have pollo loco in Oklahoma so we have to drive down here to have it. Chicken is good like always and quick service.
- JLJacob LeonardiDec 12, 20251.0Service was terrible. Waited 33 minutes for our order before requesting a refund. Everyone inside was pissed while drive thru was getting food.
- RFr ferruscaDec 6, 20255.0Staff was friendly and very very hard working. There was a big rush. Yet they got everyone taken care of. The food was very good. Thanks for helping my family and I have a nice dinner.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Allen, TX?
El Pollo Loco in Allen, TX is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located?
El Pollo Loco is located at 386 E Stacy Rd, Allen, TX 75002, United States.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Are there any catering options available at El Pollo Loco?
Yes, El Pollo Loco offers catering services.
Does El Pollo Loco have a drive-thru service?
Yes, El Pollo Loco provides a drive-thru service for customer convenience.
Is free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
Which nearby fast food restaurants can I visit along with El Pollo Loco?
Nearby fast food options include Whataburger, Jack in the Box, McDonald's, and Chick-fil-A Stacy Road FSU, offering a variety of burger, chicken, and Mexican food choices.
Are there other Mexican restaurants near El Pollo Loco?
Yes, Mexican dining options near El Pollo Loco include Taco Bell, Wild Salsa, Cyclone Anaya's, Neon Cactus, and Taco Bueno, which provide authentic Mexican and Tex-Mex cuisine.
What other services or stores are close to El Pollo Loco in Allen, TX?
Nearby services include Ocean Blue Car Wash for vehicle cleaning, Origin Bank and RBFCU for financial needs, as well as Macy's and JCPenney for shopping.