Dairy Queen

3.6
599 reviews

About

Fast Food RestaurantIce Cream Shop

Location

Dairy Queen
719 E Main St, Allen, TX
75002, United States

Hours

Reviews

3.6
599 reviews
5 stars
257
4 stars
121
3 stars
68
2 stars
41
1 star
112

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and poor communication from staff, particularly in the drive-thru.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold, poorly prepared, or incorrect items.

Staff Behavior

Feedback varied on staff friendliness; while some praised individual employees, others noted rude behavior and lack of professionalism.

Cleanliness Concerns

Several customers mentioned cleanliness issues, including sticky floors and unsanitary conditions.

Positive Experiences

Despite the negatives, some customers enjoyed their food and praised the ice cream, indicating that there are positive experiences to be had.
  • HT
    henry toliver
    4 days ago
    5.0
    The Chicken and Dumplings was outstanding. I had to go back for seconds.
  • JJ
    Jessie Jones
    Nov 16, 2025
    1.0
    Do not come here. You will wait forever for your food.
  • AG
    Alejandro Guajardo
    Nov 8, 2025
    1.0
    Order online to pick up. Have to wait for another 20 mins
  • MB
    Malea Blas
    Oct 9, 2025
    1.0
    They were very snappy and the high schooler seemed too busy in his conversation to remember that we ordered something else. When we came back to get it and tell them that they forgot it, he hid from the door. Like wow, hire some better people with better people skills.
  • LL
    Lisa Lester
    Sep 25, 2025
    3.0
    I go to Dairy Queen for one thing-chicken fried steak fingers. But they gave me chicken strips. If I hadn’t already spent 15 minutes in the drive-through and wasn’t so tired, I would go inside and wait to cook my steak. At least the chicken fingers were good, but I sure would’ve liked my steak fingers.

Frequently Asked Questions About Dairy Queen

What are the regular operating hours of Dairy Queen in Allen, TX?

Dairy Queen in Allen, TX is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:00 AM to 11:00 PM on Friday and Saturday.

Does Dairy Queen offer drive-through service and what are the drive-through hours?

Yes, Dairy Queen offers drive-through service daily from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday.