Certified by Chipotle Mexican Grill • Mar 01, 2026
Fast Food RestaurantMexican Restaurant
Chipotle Allen is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.6
988 reviews
5 stars
451
4 stars
192
3 stars
80
2 stars
57
1 star
208
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff often being rude, inattentive, and unprofessional.
Portion Sizes
Many customers complained about small portion sizes, feeling that they were being shortchanged compared to other locations.
Cleanliness
Several reviews mentioned that the restaurant was not clean, with dirty tables and a lack of attention to cleanliness.
Order Accuracy
Customers frequently reported issues with incorrect orders and missing ingredients, leading to frustration and dissatisfaction.
Food Quality
While some customers enjoyed the food, many expressed disappointment with the quality, citing blandness and poorly prepared items.
AD
Ansh Prashant Dodia
Feb 11, 2026
1.0
This is OUTRAGEOUS. First of all, they ran out of all chicken so people had to wait 10 minutes in line and i did not have that kind of time so i decided to just get steak. I spend $10.70 on my bowl and got 1/3 OF A REGULAR PORTION. I usually go here because it is close to my gym and like to get a good post workout meal. My past encounters have been decent and usually I am satisfied with the portions since I know the employees are not allowed to give too much. This time I can not let it go. I definitely recommend going to the one on Stacey Road in Allen. I even politely ask for a little more, which I do not usually do because I do not want them to feel bad about the portions or they might get in trouble, but I did this time, AND THE SERVER PUT 3 MORE PIECES ON IT. THATS IT.
JP
Joshua Peters
Jan 22, 2026
4.0
I've been coming to this location for years, usually ordering take-out. I've noticed taste-wise, this location is usually worse than other locations in the area. I choose to continue coming to this location because of the consistent positivity of my interactions with the people working on mobile orders. Great people. 4/5.
NG
Nova Kiana Grant
Jan 9, 2026
1.0
I’ve literally been coming here for over a year because I live close. The lady that works there SLIJEVI is always rude and always has an attitude. Every time. She made my food wrong and then threw it away and started helping the next person like I wasn’t still just standing there. Then started laughing. Horrible customer service. And she also rolls her neck when she talks to you. I will not be coming back to this location and will be sure to tell friends/family not to come to this location as well.
NN
Nancy
Jan 4, 2026
4.0
I like more to order online and take my food. The place is not that much clean tge tables not that clean so I like to take the food out
SP
Sosa P
Dec 29, 2025
1.0
Picked up a mobile order. Got home and all 3 orders were wrong. Tried calling location and automated message referenced going to emailed receipt and clicking a link. I just wanted our food right so tried all options to get to a live person but said all members were busy or something like that. Drove back to get at least get one order fixed as it had cheese which it wasn’t ordered with as my child is lactose intolerant. There was almost an hour left before closing and I could tell they were prepping to shut it down and not busy. When remaking found out they were out of corn salsa and fresh tomato salsa which explained why our other 2 orders were missing ingredients. They were also out of vinaigrette when I originally picked up order and asked for at hour and half before closing. Here’s why I’m really irritated……all our orders were missing ingredients because you were out and no one said anything to me when I picked up the order! Worse than making a mistake when you consciously deliver a product that was paid for but knew it wasn’t right. And what a huge inconvenience.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Allen serve?
Chipotle Mexican Grill in Allen offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.
What are the opening hours for Chipotle Mexican Grill in Allen?
Chipotle Mexican Grill in Allen is open every day from 10:45 AM to 11:00 PM.
Can I order online or get delivery from Chipotle in Allen?
Yes, you can order online for pickup or get delivery through their website, mobile app, or delivery services.
Where is Chipotle Mexican Grill in Allen located?
It is located at 103 Central Expy N in the Twin Creeks Village Shopping Center, Allen, TX 75013.
Does Chipotle Mexican Grill in Allen accept credit cards and offer catering services?
Yes, Chipotle offers catering services and accepts credit cards for payment.
How can I contact Chipotle Mexican Grill in Allen?
You can contact them by phone at +1 972-747-1731 or via email at tx.0464.allen@chipotle.com.
What are some nearby places to Chipotle that I can visit before or after dining?
Nearby places include QuikTrip gas station, Medical City Children's Hospital Urgent Care Allen Clinic, Music & Arts store, and Jack in the Box restaurant.
Is there a hotel close to Chipotle Mexican Grill in Allen for visitors?
Yes, Holiday Inn Express & Suites Dallas NE - Allen is a nearby hotel where visitors can stay.
Are there other dining options near Chipotle Mexican Grill in Allen?
Yes, nearby dining options include Jack in the Box, Scotty P's, 5th Street Pizza, and Plano Grills restaurants.
Is Chipotle in Allen LGBTQ friendly and does it offer takeout?
Yes, the Allen Chipotle welcomes LGBTQ customers and offers takeout services.
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