Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Allen is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
1,012 reviews
5 stars
469
4 stars
193
3 stars
82
2 stars
58
1 star
210
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unprofessional staff, with many experiences of being ignored or treated as a burden.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing ingredients, and poor portion sizes.
Cleanliness
The restaurant was often described as dirty, with unclean tables and a lack of attention to hygiene.
Food Quality
Many customers expressed disappointment with the quality of food, citing issues like undercooked rice, stale ingredients, and inconsistent portion sizes.
Management Issues
Several reviews pointed to poor management practices, including staff behavior and operational inefficiencies.
- NGNova Kiana Grant3 days ago1.0I’ve literally been coming here for over a year because I live close. The lady that works there SLIJEVI is always rude and always has an attitude. Every time. She made my food wrong and then threw it away and started helping the next person like I wasn’t still just standing there. Then started laughing. Horrible customer service. And she also rolls her neck when she talks to you. I will not be coming back to this location and will be sure to tell friends/family not to come to this location as well.
- NNNancyJan 4, 20264.0I like more to order online and take my food. The place is not that much clean tge tables not that clean so I like to take the food out
- SPSosa PDec 29, 20251.0Picked up a mobile order. Got home and all 3 orders were wrong. Tried calling location and automated message referenced going to emailed receipt and clicking a link. I just wanted our food right so tried all options to get to a live person but said all members were busy or something like that. Drove back to get at least get one order fixed as it had cheese which it wasn’t ordered with as my child is lactose intolerant. There was almost an hour left before closing and I could tell they were prepping to shut it down and not busy. When remaking found out they were out of corn salsa and fresh tomato salsa which explained why our other 2 orders were missing ingredients. They were also out of vinaigrette when I originally picked up order and asked for at hour and half before closing. Here’s why I’m really irritated……all our orders were missing ingredients because you were out and no one said anything to me when I picked up the order! Worse than making a mistake when you consciously deliver a product that was paid for but knew it wasn’t right. And what a huge inconvenience.
- SWS WhittingtonDec 22, 20251.0Ordered online, when my husband went to pick up the order the worker had a bad attitude. Then when we got home we found out not only did they severely skimp us on meat but also messed up our orders. It is way too expensive to suck this bad. Fix your service and your quality!
- CLCarson LewisDec 13, 20251.0I’ve been coming here for over 10 years, but after this experience, I won’t be back. I came in with my daughter and girlfriend for lunch. After ordering two of three entrees, the woman at the counter started making someone else’s order, and the makeline repeatedly ignored us when we said we were still ordering. By the time they finished five other entrees while we waited at checkout, our food was cold and dry. I then asked the cashier about a promotion for a free entree, which was the only reason we came. While I was waiting for an answer, he walked away to talk to his friend in the dining area, then returned and charged me full price. Managing an energetic 3-year-old during an unreasonably long wait made the experience even more stressful.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Allen serve?
Chipotle Mexican Grill in Allen offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.
What are the opening hours for Chipotle Mexican Grill in Allen?
Chipotle Mexican Grill in Allen is open every day from 10:45 AM to 11:00 PM.
Can I order online or get delivery from Chipotle in Allen?
Yes, you can order online for pickup or get delivery through their website, mobile app, or delivery services.
Where is Chipotle Mexican Grill in Allen located?
It is located at 103 Central Expy N in the Twin Creeks Village Shopping Center, Allen, TX 75013.
Does Chipotle Mexican Grill in Allen accept credit cards and offer catering services?
Yes, Chipotle offers catering services and accepts credit cards for payment.
How can I contact Chipotle Mexican Grill in Allen?
You can contact them by phone at +1 972-747-1731 or via email at tx.0464.allen@chipotle.com.
What are some nearby places to Chipotle that I can visit before or after dining?
Nearby places include QuikTrip gas station, Medical City Children's Hospital Urgent Care Allen Clinic, Music & Arts store, and Jack in the Box restaurant.
Is there a hotel close to Chipotle Mexican Grill in Allen for visitors?
Yes, Holiday Inn Express & Suites Dallas NE - Allen is a nearby hotel where visitors can stay.
Are there other dining options near Chipotle Mexican Grill in Allen?
Yes, nearby dining options include Jack in the Box, Scotty P's, 5th Street Pizza, and Plano Grills restaurants.
Is Chipotle in Allen LGBTQ friendly and does it offer takeout?
Yes, the Allen Chipotle welcomes LGBTQ customers and offers takeout services.