Arby's

Reviews

• AS

  Alfonso Smith

  Feb 16, 2026
  5.0
  I was having a very bad day and I came into Arby’s and asked the manager can I use the restroom? He said sure he made me feel right at home when I first came in. At first I wasn’t gonna get no food. I just wanted to use the restroom and leave out the store is so clean. I don’t even see a chrome on the floor. The customer service is awesome and just amazing so I advised anybody to eat here because it is a very clean restaurant and Ray told me that guy got me and everything was gonna be OK and one of the customers in the buying me something to eat so I just had to do my survey a very good manager very nice. The staff was very nice to me and also I’m homeless.
• HH

  Ha Ho

  Feb 10, 2026
  3.0
  Employees were awesome and helpful
• DD

  D

  Jan 24, 2026
  5.0
  I call this one….The "Phillip Factor": A Masterclass in Service at Arby’s Allen If you find yourself at the Arby’s in Allen, Texas, and you happen to be served by a man named Phillip, consider yourself lucky—you’ve just encountered the "unicorn" of the service industry. As someone who has led national sales teams and spoken to audiences of thousands, I know a "closer" when I see one. But Phillip isn’t closing; he’s transferring an energy that is, quite frankly, magnetic. The Situation Our family was in the middle of a travel nightmare. We were driving from Northeast Missouri, dodging an unprecedented ice storm, and pushing through a grueling 10-hour marathon with two young kids just to make it to our first cruise. Every other "open" sign we saw was a fraud —until we hit Phillip’s drive-thru at 10:40 PM. Why Phillip is "One in a Million" • Infectious Energy: We were drained, frustrated, and facing another four hours of road time. Within sixty seconds of talking to Phillip, the entire vibe in our car shifted. He didn’t just take an order; he staged an intervention of positivity, light heartedness and humor that made me sit here, at almost 3 in the morning and write this. • The Ultimate Professional: In my world, sales is a transfer of energy. Phillip didn't just sell us roast beef; he sold us a second wind. • Radical Integrity: When I tried to hand him a well-deserved tip, he was genuinely surprised and pushed back. That level of humility proves his excellence isn't a performance—it’s just who he is. The Verdict I’ve traveled thousands of miles across this country, and this was, without competition, the best fast-food experience I have ever had. > To Arby’s Corporate: Take note. Employees like Phillip are the backbone of a brand, but they are incredibly rare. He is a special dude who operates at a level far beyond the standard expectations of the industry. It will only take one right customer interaction for him to be pulled away into something bigger and more financially rewarding. Phillip, if you’re reading this: Keep that spark. If I ever expand my business into the Dallas area, don't be surprised if I track you down with a job offer that reflects the world-class talent you clearly possess. The offer would be, at minimum, double whatever you make. Simply because I’d want the opportunity to have you be a part of my team. Until then, Arby's in Allen has one of the best business assets in Texas. I hope they realize it.
• IH

  Ismael Hernandez

  Jan 8, 2026
  2.0
  Cashier lady, rude!
• PS

  Phyletic Systems

  Nov 23, 2025
  1.0
  menu picture vs what I actually got. Paid for steak , got garbage