H-E-B

4.5
1585 reviews

About

Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 1115 E Main in Alice, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
1115 E Main, Alice, TX
78332, United States

Hours

Reviews

4.5
1,585 reviews
5 stars
1,154
4 stars
272
3 stars
77
2 stars
36
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with staff, with some customers praising friendly and helpful employees, while others report rudeness and unhelpfulness from specific cashiers.

Store Condition

Several reviews mention the store being crowded, unorganized, and in need of better cleanliness, particularly in the produce section.

Product Availability

Customers appreciate the variety of products available, but some express frustration over items being out of stock or limited selection at certain locations.

Overall Experience

While many customers enjoy shopping at HEB and consider it their favorite grocery store, there are notable complaints about specific locations and employee attitudes.
  • EE
    Evelyn Espinoza
    3 days ago
    2.0
    When I do curbside for customers we have to load the groceries in the car and the kids that get these groceries sometimes don't put things in bags. There was a couple of times from the deli like the Chinese food they were not in a bag they were just put on top of the basket. I had to get a bag from the same groceries to put that in the bag. These kids don't pay attention they just put things in the basket. I wish I knew who to talk to about that.
  • MS
    Madison Salinas
    5 days ago
    1.0
    I never have good experience with this place especially with certain employees
  • CC
    Crazy
    Nov 17, 2025
    5.0
    I haven't found a HEB that I haven't liked. Beats scrappy walmart hands down
  • EF
    Elaine Frazier
    Nov 16, 2025
    1.0
    Employ ran into me with a pull cart. She didn’t even ask if I was ok or sorry just gave me a dirty look. I then proceeded to go to checkout only 1 full service register open so I went to self checkout. The girl there was rude and acted like it was a bother to help me with the 25% coupon on the package. Next it said I didn’t place something in a bag so I called her over there again. She was so rude and talking down to us! The last straw was her rolling her eyes at my husband! We just walked out without the meat we were buying! HEB is my favorite grocery store I shop in them all over the state since I travel for my job! This is the worst store for rude and unhelpful people in Texas!!
  • WM
    William Mcbride
    Oct 31, 2025
    5.0
    Texas best grocery store! Period!

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.