H-E-B

4.5
3005 reviews

About

Grocery Store
No store does more than your nearby H-E-B located at 1211 East Frontage Rd in Alamo, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

H-E-B
1211 East Frontage Rd, Alamo, TX
78516, United States

Hours

Reviews

4.5
3,005 reviews
5 stars
2,164
4 stars
521
3 stars
174
2 stars
40
1 star
106

What are people saying?

AI-generated from recent customer reviews

Product Quality

Customers appreciate the fresh produce and bakery items, but some express dissatisfaction with certain products like cheap brands.

Customer Service

While many reviews highlight friendly and helpful staff, there are complaints about poor service and unhelpful responses to issues.

Store Cleanliness

The store is generally reported as clean and well-organized, although some customers noted issues with cleanliness at times.

Checkout Experience

Long wait times at checkout are a common complaint, with some customers preferring other stores due to quicker service.

Parking Issues

Customers frequently mention problems with parking, including overcrowding and poor design.
  • SS
    Sergio Soto
    Oct 28, 2025
    5.0
    Muy buena fruta a precios comodos,buena atencion en pasillo y caja
  • PR
    Pedro Reyes
    Oct 13, 2025
    1.0
    Funny enough, they only offer money orders on debit cards when I’ve been paying all these years with cash.
  • MT
    Michael Tucker
    Oct 4, 2025
    1.0
    EDIT: Lowered to 1 star because you tried to take the conversation private instead of addressing these issues here. You could've just not replied, and it would've been better than that generic copypasta. Also, you posted this on the weekend but you're not available for that call until Monday, showing that you don't actually care. Why even bother?? The parking lot was designed by someone who was spinning upside-down underwater in the dark-- on another planet. The shelves are full of HEB Brand things and Hill Country Fair (the cheap version of HEB Brand) so if you like things that taste like plastic, sand, and sawdust, this is the place! Also if you hate having good milk available, they always stock very little so you're going to be stuck with the Hill Country Fair butterwater. The employees are almost always friendly and the fruits and vegetables are decent. The deli and meat departments are good and the pharmacy is always organized. Most of the time the carts are available inside, because if they were left in the parking lot everyone would mistake HEB for the recycling center.
  • BA
    Brandy Acevedo
    Sep 23, 2025
    5.0
    Love HEB
  • AH
    Aaron Herrera
    Sep 8, 2025
    3.0
    Eh

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.