Tom Thumb

4.3
1386 reviews

About

Grocery StoreOrganic Food StoreProduce MarketSupermarketBakeryDeliFloristGrocery Delivery ServiceE-commerce ServiceButcher Shop
Looking for a grocery store near you? Visit your local Tom Thumb located at 14280 Marsh Ln, Addison, TX. Our friendly staff is here to serve you and your grocery needs, or have your groceries delivered through our Grocery Delivery and DriveUp & Go™ program. If you need immunizations or prescriptions refilled, Tom Thumb pharmacy staff has you covered! Need a bakery near you? Our bakery features birthday cakes, custom cakes, cupcakes and more. Tom Thumb deli offers a variety of party trays and platters or our Order Ahead service allows you to place your bakery or deli order online so it's ready when you get here! At the butcher block you’ll find an assortment of meat and seafood, even sushi trays! The produce department is full of guaranteed fresh fruits and vegetables, perfect for every season! Shop the floral department for beautifully curated bouquets and arrangements. Find Tom Thumb near you today! Tom Thumb is dedicated to being your one-stop-shop and provides rug doctor rentals or find an in-store bank, Coinstar, and Western Union service! Further enhance your shopping experience by grabbing a hot cup of coffee at your in-store Starbucks. Download our Tom Thumb app for Tom Thumb for U™ to find personalized offers and discounts or check out our Weekly Ad for store savings and earn Gas Points with purchases. For more information, visit or call (972) 241-4485. Stop by and see why our service, convenience, and fresh offerings will make Tom Thumb your favorite local supermarket!

Details

  • DeliveryAvailable
  • DebitAvailable
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

Tom Thumb
14280 Marsh Ln, Addison, TX
75001, United States

Hours

Reviews

4.3
1,386 reviews
5 stars
801
4 stars
338
3 stars
124
2 stars
44
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were several complaints about rude service, particularly at the self-checkout and customer service desk.

Cleanliness

The store is frequently noted for being clean and well-organized, contributing positively to the shopping experience.

Product Quality

There are significant concerns regarding the freshness and quality of meat and produce, with multiple reports of expired or spoiled items being sold.

Stock Availability

Customers expressed frustration over frequent stock shortages, particularly for popular items and specific products like heavy cream.

Pricing

The store is perceived as expensive, with complaints about high prices and price gouging, leading some customers to consider shopping elsewhere.
  • HG
    Herbz G
    Nov 16, 2025
    1.0
    Yall fired my cousin thats unforgivable smh.
  • TM
    Tomas Mendoza
    Nov 4, 2025
    5.0
    Amazing experience customer service was on point very clean and organized store!
  • TM
    Todd McNett
    Oct 26, 2025
    5.0
    I shop here probably 3 times a week. The employees there are always helpful and have a great attitude. Rhe store is well organized and clean. Also, the Starbucks there is one of the best "in store" locations i have ever visited. Super friendly!
  • LR
    Lorenzo Rodriguez
    Oct 15, 2025
    1.0
    These self checkouts are the worst, you scan an item and it clearly is shown on the screen with the name and UPC and then the system calls for help and no one is even around anywhere then after about 2 minutes the lady comes and swats her card near the scanner to remove the error and it does nothing and walks off and she proceeds to help someone else. Also that old geriatric woman with the white unkempt hair in the service booth is rude and unhelpful and started screaming at me when I was merely waiting patiently for a refund at the service booth and had sad nothing to anyone. She was screaming everyone in ear shot how she was short staffed and couldn't help anyone.
  • JH
    Jay H
    Oct 14, 2025
    1.0
    I had a very disappointing experience at this Tom Thumb location. I purchased an official Albertsons e-gift card online through the company’s own website, only to be told at checkout that the store does not accept e-gift cards — only physical, hard-copy gift cards. Nowhere on the Albertsons website does it mention that individual stores can opt out of accepting e-gift cards sold directly by the company. Pics are directly from Albertsons website! To make matters worse, I was escorted out of the checkout line and made to stand off to the side with my two-year-old for nearly 20 minutes while customer service “verified” whether the e-gift card could be used. It was extremely inconvenient and embarrassing, especially since I had already taken the time to load up my groceries and manage a toddler during the wait. If certain stores don’t accept e-gift cards, that information should be clearly stated before customers purchase them online. I had to come out of pocket $50 unexpected due to this on top of losing $50 purchasing an e-giftcard I can’t use. This experience was unnecessarily frustrating and has made me hesitant to shop at Tom Thumb again.

Frequently Asked Questions About Tom Thumb

Does Tom Thumb accept SNAP EBT?

Yes, Tom Thumb accepts SNAP EBT for eligible grocery purchases. You can use your EBT card for both grocery delivery and Drive Up & Go™ pickup orders, making it easy and convenient to shop for fresh produce, pantry staples, and everyday essentials. Tom Thumb is committed to providing accessible, affordable grocery options for SNAP recipients. Simply select SNAP EBT as your payment method at checkout when shopping online or in the app.

Does Tom Thumb near me accept Apple Pay?

Yes, Tom Thumb accepts Apple Pay and many other convenient payment methods!