Service Speed
Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 30 minutes for their orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, with customers receiving items they did not request or missing items altogether.
Customer Service
Feedback on customer service was mixed; while some employees were praised for their friendliness, others were criticized for rudeness and lack of attentiveness.
Food Quality
The quality of the food received mixed reviews, with some customers enjoying the bagels while others reported stale or poorly prepared items.
Cleanliness
Several customers expressed concerns about the cleanliness of the restaurant, noting dirty surfaces and unkempt areas.