Einstein Bros. Bagels

Reviews

• MS

  MG Segura

  1 day ago
  1.0
  Waited in the drive thru for 20 minutes. I decide to leave they always take a long time here.
• CH

  Cady Heather

  3 days ago
  1.0
  The staff at this location are so RUDE. The man who takes orders at the counter and the young girl who takes orders at the window at 7:00am on Fridays. No one smiles. The man who is always on order duty, just stands there throwing his hands up waiting for the other man to get off register. He keeps prioritizing drive through and ignoring in house orders even if they’re still to go. This morning I watched them work with very displeased looks on their faces as more people came in. I was the second person in line before about 5 other people walked in behind with no more than 1 bagel ordered per person in line. And one lady ordered 12 but she didn’t even get them toasted!! Just put them in the box!!! So keep in mind, I was the second person in line. I waited over 25 minutes for ONE bagel 🥯 and I stared at the order screens and watched them serve SEVERAL drive through guests before completing my order even though the orders at drive through were placed after mine. This location needs more staff and possibly an entire new staff. I’m tired of having to leave my house an extra 30 minutes earlier to get 1 freaking bagel while they all work with soppy attitudes and disgruntled looks moving very slow and constantly unsure of what to do next. This is seriously not an exaggeration. Why are they always so confused and unsure of what to prioritize or what to do next or where to go or if they should get that side of cream cheese or just start making an entire new order and forget about the last. Like they’re honestly very confused and it’s embarrassing to watch. They Need serious help and training at this location. Taking up too much of peoples time to only be open specifically for morning workers trying to get in on time. I should just stop at McDonald’s as no one has an extra almost 30 minutes to wait on a freaking bagel.
• SL

  Shelena Lewis

  Nov 11, 2025
  1.0
  My daughter and I stopped in the Addison store to order the Oktoberfest sandwiches on 11/10 and were met with one of the absolute worst experiences ever. My first issue is regards to the young lady that was making our sandwiches. I watched the young lady tug on her clothes, touch/rub her neck and touch her hair WITH her gloves on and then go back and continue touching food to prepare for other orders that included mine also. I made a comment about the uncleanliness I was witnessing that I know for sure the person standing at the register heard. I found out shortly after that the person at the register was actually the store manager, Matthew. Matthew called the young lady over to the register to help him with an order and in those SAME GLOVES we watched her handle the register, touch all over the counters and more body contact. The "manager" asked her to remove the glove from her right hand after the register contact but after she finished helping him, she went back to food prep and only replace the glove that he asked her to remove! After watching and realizing she had no plans on putting on clean gloves, I asked the young lady to please put on clean gloves before going back to prep my food. She didn't hesitate to agree and only then did she put on clean gloves. Then after waiting on our order for 15+ minutes one of the other workers behind the counter let us know that the store didn't have anymore beer cheese for our order and asked if we wanted to use an alternate cheese. My problem with this is that we stood and watched for that long extended period with our sandwiches laying there partially completed, getting cold, and not once were we informed that a critical ingredient for THIS particular order was unavailable. Why did it take SO long for us to be informed that this ingredient was missing??? Needless to say, we no longer wanted this order and wanted a refund. My daughter requested that the refund be issued in cash so that we could take the money immediately and get food somewhere else. Matthew said he was unable to accommodate this request, in SPITE of all the things he heard me complain about regarding the cleanliness of the other employee. I don't understand why he wasn't able to issue the refund in cash, if for nothing else than to accommodate the extreme inconvenience they created for us!! I let him know that I planned on creating a complaint regarding this experience, mainly because the behavior of how the handling of food did NOT change as that same employee continued the same nasty actions for the orders from the other customers. What is the point of using gloves if you're still going to practice nasty food handling habits. This is EXTREMELY concerning... especially since the store manager is actively out on the floor and NOT addressing these things himself!! Don't be surprised if this store gets someone sick one day with these habits and service. I know I personally will NEVER visit this location again!! Thankfully, my daughter has an AWESOME relationship with another store, so we went there and got this same order, it was made in less than half the time AND they practice excellent food handling skills!!! Thank you to store# 3615!!
• CC

  Courtcrib

  Nov 7, 2025
  1.0
  On this particular morning, service was slow due to staffing. Took 23 min for a simple toasted bagel with smear
• AP

  Adrienne Phillips

  Nov 1, 2025
  1.0
  Would give 0 stars if I could. Waited 15 minutes for 2 bagel sandwiches and then someone came back to the window to ask us what we were waiting for. They hadn't even started the order after waiting for 15 minutes...

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