Brand Certified
Chipotle Mexican Grill
3.8(1229 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
3771 Belt Line Rd, Addison, TX
75001, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(972) 243-9088
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/tx/addison/3771-belt-line-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=197
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Fast Food RestaurantMexican Restaurant
Chipotle Addison is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.8
1,229 reviews
5 stars
589
4 stars
261
3 stars
117
2 stars
68
1 star
194
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.
Food Quality
While some customers praised the food as fresh and tasty, many reported issues with portion sizes, incorrect orders, and stale items.
Cleanliness
Several reviews mentioned that the restaurant was dirty, with unclean tables and food areas.
Order Accuracy
A significant number of customers experienced problems with incorrect orders, missing items, and inadequate responses from staff.
- SLShelena Lewis1 day ago1.0Stopped in for some dinner and the food at this location was just disgusting looking! All of the meat was old, dry and the grilled vegetables looked terrible! I asked if fresh food was being prepared and was told no... it was only 8:30pm and the restaurant closed at 11pm! There was no way I was spending my hard earned money on food that looked that disgusting! And the staff didn't seem to care 1 bit that we weren't satisfied. They didn't apologize, didn't say anything at all. TBH, they looked relieved that we'd decided to go elsewhere. We drove to another location almost 10 minutes away JUST for some fresh food!
- THToccara L. HydeFeb 24, 20261.0I've been coming to this restaurant for almost 3 years or more and I've never received horrible customer service like I did today. Today I ordered my usual veggie bowl with brown and white rice and my condiments I asked for three sour creams hot sauces three cheeses and guacamole all on the side today I was told that I had to pay extra for my condiments which I've never done my bill came out to $19 and I usually pay $13 I feel some type of way because the customer service was horrible the cashier was basically like yeah they're charging everybody past three condiments because you really don't need all of that and high feel is if I'm paying $13 for my food I like my condiments to wherever I like my condiments no matter how many condiments I have and so I tried to call the field leader four times and there was no answer I called customer service to try to speak to a supervisor and I got told to send an email they're about to lose a customer. The Young cashier stated that yeah I go to restaurant so I understand your frustrations but I just work here and I'm just doing my job it was the attitude and the unnecessary need to put her job in a place of customer service. Im really disappointed.
- TPThe Metal PlayerFeb 12, 20265.0Bout the average experience I got in and out quick and had decent portion sizes no complaints nothing special
- DCD CJan 23, 20264.0Good stuff !
- RWRen WinJan 15, 20265.0Been here a few times & the crew working tonight ( 1/15 Thursday ) were amazing! Our Burrito 🌯 & Bowl were bountiful & everything was fresh right before the dinner rush. Glad to see the ice machine is working again & the restaurant was pretty clean upon arrival as well as one of the crew had just finished trash. Will be back & hope to see the smiling faces y'all had behind the counter tonight.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Addison serve?
Chipotle Mexican Grill in Addison serves customizable Mexican-style fast-casual food including burritos, bowls, quesadillas, tacos, and salads using responsibly sourced ingredients.
What are the opening hours for Chipotle Mexican Grill in Addison?
Chipotle Addison is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Addison offer pickup and delivery services?
Yes, Chipotle Addison offers both in-store pickup and delivery services.
How can I place an online order for Chipotle Addison?
You can place orders online via their website at https://order.chipotle.com/ or through the Chipotle mobile app available in the App Store.
What is the address of Chipotle Mexican Grill in Addison?
The restaurant is located at 3771 Belt Line Rd, Dallas, Addison, TX 75001, across from Chick-Fil-A.
Are there any nearby restaurants close to Chipotle Addison?
Nearby restaurants include Trailer Birds (chicken), Fast Furious Japanese Grill (sushi), Subway (sandwiches), Chick-fil-A, and Applebee's (American cuisine).
What other food and beverage options are available near Chipotle Addison?
You can visit C C's Coffee House and Dunn Brothers Coffee for coffee, Einstein Bros. Bagels for pastries and bagels, and numerous other eateries nearby.
Are there any nearby services where I can relax or get beauty treatments near Chipotle Addison?
Yes, Knockouts Haircuts and Grooming, Jins Foot Spa, Nail Star, Palm Beach Tan, and Knockouts Haircuts for Men are nearby salons and spas where you can get grooming and relaxation services.
Does Chipotle Addison support special dietary or sustainability practices?
Yes, Chipotle follows 'Food with Integrity' principles, sourcing ingredients from farms that use humane and sustainable practices, and uses no artificial colors, flavors, or preservatives.
How can I contact Chipotle Mexican Grill Addison for inquiries or feedback?
You can call them at +1 972-243-9088 or send an email to tx.0197.addison@chipotle.com.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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