Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Addison is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
1,222 reviews
5 stars
584
4 stars
260
3 stars
118
2 stars
68
1 star
192
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported rude and unprofessional staff, with many experiences of poor customer service and unaccommodating attitudes.
Portion Sizes
Many reviews highlighted consistently small portion sizes, leading to dissatisfaction among customers who felt they were not getting value for their money.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and food areas, contributing to a negative dining experience.
Order Accuracy
A significant number of reviews mentioned incorrect orders, with customers receiving the wrong items or missing components from their meals.
Food Quality
While some customers enjoyed the food, there were complaints about stale chips, dry meat, and overall inconsistency in food quality.
- JUJustina UdenzeDec 31, 20251.0Placed an order (#X76-2AP) 12/31/25: states my order will be ready at 7:40pm. I get to chipotle at 7:45pm and the workers are standing in a circle talking in the back. I asked for my mobile order and she acts like she can’t find my order. Goes to back and comes back and says they are going to make it now. Then proceeds to tell me that they gave my order to someone else and they are out of chicken. Absolute non-sense. You are just giving random people orders that they didn’t pay for it. Very disappointed. DO BETTER!!!!
- IBIsabella Van BemmelDec 13, 20251.0I went in to pick up my online order and noticed they forgot to put two items on it. I asked if they could remake it and they tried to argue with me over that. Then these two girls looks at each other and rolled there eyes at me over asking to have my meal remade. FYI, I never got it remade. Overall, horrible service.
- LLLiz LaresDec 12, 20251.0!!!Roaches in this area!!! Beware i was paying for my food and i roach came out of some paper bags someone brought in and the roach went towards the food area and the girl in the front had the audacity to say if it came out of my purse 🤦♀️ Refunded my food immediately.
- BFBD FDec 10, 20253.0I returned to Chipotle after several years two days in a row. The customer service is fair some above and beyond others don't care. All of the sauces and salsas were good including the red chimichurri. The queso is movie theatre quality and awful. The chips were stale. I stopped and purchased tortilla chips at Target. The chicken burrito bowl had great portions with all selections EXCEPT the chicken. I had to hire Kojak to help me locate the chicken in the bowl. After careful discovery...there was none, well not enough chicken to call it a "chicken burrito bowl." It was more like a bean bowl. For two days in a row, the bowls were the same quality so it was not a bad day. There are some minor kinks to workout and this location could thrive!
- LNLuis Alejandro Gonzalez NiñoDec 7, 20251.0Order on their app and they got everything wrong on the burrito order. Sunday 7th 2025 6 pm. Burrito did not have any meat (stake was ordered) it was just a wet mess. This location is not good, and does not represent the brand.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Addison serve?
Chipotle Mexican Grill in Addison serves customizable Mexican-style fast-casual food including burritos, bowls, quesadillas, tacos, and salads using responsibly sourced ingredients.
What are the opening hours for Chipotle Mexican Grill in Addison?
Chipotle Addison is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Addison offer pickup and delivery services?
Yes, Chipotle Addison offers both in-store pickup and delivery services.
How can I place an online order for Chipotle Addison?
You can place orders online via their website at https://order.chipotle.com/ or through the Chipotle mobile app available in the App Store.
What is the address of Chipotle Mexican Grill in Addison?
The restaurant is located at 3771 Belt Line Rd, Dallas, Addison, TX 75001, across from Chick-Fil-A.
Are there any nearby restaurants close to Chipotle Addison?
Nearby restaurants include Trailer Birds (chicken), Fast Furious Japanese Grill (sushi), Subway (sandwiches), Chick-fil-A, and Applebee's (American cuisine).
What other food and beverage options are available near Chipotle Addison?
You can visit C C's Coffee House and Dunn Brothers Coffee for coffee, Einstein Bros. Bagels for pastries and bagels, and numerous other eateries nearby.
Are there any nearby services where I can relax or get beauty treatments near Chipotle Addison?
Yes, Knockouts Haircuts and Grooming, Jins Foot Spa, Nail Star, Palm Beach Tan, and Knockouts Haircuts for Men are nearby salons and spas where you can get grooming and relaxation services.
Does Chipotle Addison support special dietary or sustainability practices?
Yes, Chipotle follows 'Food with Integrity' principles, sourcing ingredients from farms that use humane and sustainable practices, and uses no artificial colors, flavors, or preservatives.
How can I contact Chipotle Mexican Grill Addison for inquiries or feedback?
You can call them at +1 972-243-9088 or send an email to tx.0197.addison@chipotle.com.