Einstein Bros. Bagels

Reviews

• KK

  Kristen

  Apr 19, 2026
  1.0
  Insanely slow, took 15 minutes to get through the drive thru. Couldn't even drink my iced latte had to throw it out, tasted so bitter.
• LK

  Lydia K

  Apr 9, 2026
  1.0
  My bagel with cream cheese was good. The problem was my vanilla latte. I ordered my drink but the lady who was supposed to be making the drinks was mopping the floors when she was told to make my drink, she didn’t wash her hands, she grabbed the empty cup and made my drink. She also made another woman’s drink without washing her hands. She had the other woman’s order ready to go and the woman who was in the store less than 5 mins left despite the fact, that i was waiting for more than 8 mins. I threw my drink away because i prefer my drink to be made without the same person cleaning the floors at the same time. There was argument with the person making the drinks and the others making the food and how many orders and people waiting, i observed that there was maybe about less than 10 people in the store. I will not return to this store location unless hygiene improves and there is a proper waiting period for customers who come first.
• MH

  Mikon Haaksman

  Apr 3, 2026
  1.0
  Slow service, incorrect order, filthy work area. I’ve come to this Einstein’s for years and it just keeps going downhill. Today, we were in the drive through and it took 12 minutes just to order, after waiting 7 minutes for the car in front to order. Then another 11 minutes to get to the window. I ordered 6 bagels and strawberry shmear. Got plain instead. While waiting for the order, I could see the coffee station and the milk was sitting out, the equipment was filthy, and the counters had trash on them. This place is in severe need of new management. Will avoid this location from now on. I’ve given it too many chances.
• CB

  Carolina Baena

  Mar 24, 2026
  5.0
  I had an excellent experience at Einstein Bros at Belt Line this morning. From the moment I arrived, the service was outstanding, but I especially want to highlight Karina, who truly made the difference. Karina was incredibly kind, attentive, and professional. She made sure at all times that the food was hot and that we had everything we needed. She also took the time to explain the menu clearly, which made the whole experience even more enjoyable. You can tell when someone genuinely cares about their work and their customers, and that was clearly reflected in her service. This was definitely one of the best experiences I’ve had in a long time. I will absolutely be coming back!
• SV

  Samantha Verissimo

  Mar 19, 2026
  1.0
  This store needs some serious attention by management. I was in the drive through for over 20 minutes for a bagel sandwich and a hash brown at 8 AM. The store wasn't busy since this is spring break week for alot of people. I should have left when my first red flag was trying to order. I pulled up and told the employee that I needed a minute to decide what I wanted. They desperately need a new plastic protector over the menu because it's old, dirty and foggy, making it hard to read. Once I was ready, I said, "OK, im ready to order " to which I had zero response. I patiently waited a few minutes and said again, "I'm ready to order". A few minutes go by, an employee gets on and says, "ma'am, are you ready to order". 😑 After waiting 20 minutes for my sandwich at the pick up window, the employee went to hand my meal, didn't apologize, or say anything. Just looked at me and I said, "20 minutes?! Seriously! Do better!" And snatched the bag out of her hand to which she immediately closed the window. No apology or explanation. Absolutely ridiculous. I should have stormed in to speak to the manager that runs this store but given I was now late for work, I didn't have the time. I will not be returning to this store, even though it's the closest to my office. Highly advise against going here. Management needs to step in asap because this is horrible service.