Whataburger

4.1
1943 reviews
Whataburger Pole Sign

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
893 US HIGHWAY 80 E, ABILENE, TX
79601, United States

Hours

Reviews

4.1
1,902 reviews
5 stars
1,027
4 stars
442
3 stars
191
2 stars
74
1 star
168

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor customer service experiences.

Food Quality

Many reviews indicated that the food quality has declined, with complaints about cold and poorly prepared items.

Staff Performance

While some customers praised friendly staff, others noted a lack of professionalism and attentiveness among employees.

Cleanliness

Several reviews mentioned cleanliness issues in the dining area and restrooms, impacting the overall experience.
  • JH
    Jeffery Harper
    Dec 26, 2025
    1.0
    While I have eaten at this location before, when under the old owners, and always had great food, and service, under the new owners, the service has become very poor, and the food even worse. Swung into the drive-through today, 12/26/2025, and ordered 2 Whataburger's with cheese, 1 without tomatoes and bacon. Was told to pull through. There were only 2 cars ahead of me, no one behind, and another vehicle waiting in the other lane for their order to be walked out. 10 minutes later, I'm finally paying for my order, and leaving. The cashier apologized for the wait, stating just about everyone called out, leaving them extremely short staffed. Literally drove home, across the street. The burgers were ice cold, the cheese not at all melted, and the meat very dry and unflavored. It like they took the from under the lights, unwrapped them, removed the tomatoes and added some bacon, then slapped a cold piece of cheese on them, rewrapped them, had them waiting, getting cold, before they gave them to me. This is unacceptable.
  • BP
    Biff F. Palmer
    Dec 2, 2025
    5.0
    Good fresh Burger
  • GF
    Glenda Fahey
    Nov 30, 2025
    3.0
    The burgers aren't as good as they used to be. They gave us the wrong milkshake and made us pull up to wait.
  • JJ
    Josue jayjulian21@gmail.com
    Nov 24, 2025
    4.0
    The good service is a hit or miss in the mornings. Some days they are actually quick and don't mess up the order and then there's sometimes they are slow and don't get the order right.
  • ER
    Eviana Rodriguez
    Nov 22, 2025
    1.0
    If I could give no stars I would this place had horrible customer service! They forgot 2 of my drinks in drive thru, then when I asked the girl in the window for my other drinks she asked for my receipt after I already paid for my order and put the receipt away in my wallet. Then she told me to pull up when I did after about a couple minutes later they brought out my food repeated back my order then when I check my bag I was missing my other kid’s meal for my other child, so I had to pull up front and go in mind u I went through the drive thru so I wouldn’t have to get down with my children… to top it all off I told the team leader what I was missing then wanted my recipe again after I provided that he said it would be a wait after I already waited 25 plus minutes with now cold food. Then when I got home my child chicken tenders were Raw 🤮

Frequently Asked Questions About Whataburger

What are the operating hours of Whataburger in Abilene, TX?

Whataburger in Abilene, TX is open 24 hours every day of the week.

Does Whataburger offer pickup or delivery services?

Yes, Whataburger offers both curbside pickup and delivery services.